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"Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun"

"Clean, hospitable "

"Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!"

"We stayed at Paradisus Playa del Carmen and had an excellent experience overall. The resort truly deserves five stars. Our room was spotless, and housekeeping was outstanding. Every day while we were out, the staff cleaned the room, refreshed the bed sheets, and made it feel like the first day again. The pool area was very clean, well organized, and never felt crowded. Poolside service was attentive, and the drinks were high quality. The pool buffet and lunch options were delicious, with great variety and fresh ingredients. Chefs and staff clearly cared about food quality and presentation. The main buffet was open from morning until late evening and offered a wide selection. In addition, there were several specialty restaurants with very good food, and reservations were generally manageable. The beach area was clean and relaxing, with towels, a beach bar, and activities like kayaking included. Entertainment and shows were enjoyable and added to the overall experience. A few small cons: shows were held in different locations each night, so following the schedule was sometimes confusing. Also, some restaurants closed briefly between meal times, and the main pool and pool bar closed around 6 PM, which felt early. Bars in family areas also closed around 10–10:30 PM. Overall, these were minor issues in an otherwise fantastic stay. We would happily return and highly recommend this resort. Booking through Expedia was smooth, and staff professionalism made the vacation stress free."

"Staff were amazing and excellent amenities "

"Staff was amazing, food was great."

"Room was always clean, staff was friendly. Unlimited food and drinks if you get the all inclusive package. Aa lot pools available. Family friendly. The only inconvinience was we were not able to swim in their beach area. "

"Stayed at the Devossion for 5 days. WOW!! Right off 5th avenue, the resort is a few minutes walking distance to great restaurants and shopping. Resort itself was gorgeous - comparable to the Secrets Moxche. Our butlers Katherine and Luis were a fantastic help all week. Breakfast and lunch had great options; dinner was mediocre as one would expect at an all inclusive. Plenty of pools to sit by and a beach to sit on. We would definitely come back!"

"Our stay was wonderful. We enjoyed the hotel, staff/concierge, water park/grounds/pools, and restaurants. I would highly recommend this as a family vacation destination. "