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"It's really so nice, and the two front desk staff also kindly offered to drive us to the train station when it wasn't convenient for us, which truly touched our hearts."

"客房乾淨，但是前台服務人員較不友好。 另外，如果是為了環保，應該提供飲水機取水，但是除了一天一人一瓶礦泉水，就只能在一樓飲料機買礦泉水，感覺更不環保。 飯店前面的一條街上，就有餐飲店。"

"This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse. "

"員工超級熱情 餐點很好吃 整體語言能力非常流利"

"We stayed for six nights in a Club Superior Room with our child and were lucky to have a room facing Mount Yotei. The view was absolutely stunning, especially on sunny days. The staff were friendly and helpful. They even provided ice packs when we needed them after getting sore from skiing, which was a thoughtful touch. The food was fresh, though the selection was a bit limited. The location was very convenient for skiing at Hanazono. There were ski lockers on the ground floor and a small snack shop right next to the hotel, which made everything easy and comfortable."

"服務態度極佳，飯店位置距離滑雪纜車最近十分方便"

"Spacious durplex, friendly staff, restaurants in hotel are good and very reasonable price "

"the lake view is great, perfect the food is so so, not bad, not good, moddle, simple I will book the hotel next time, but go outside to eat"