Unfortunately this was not the best experience we have had staying at VRBO. I will note that our property manager was very responsive and did what they could to help, but unfortunately some things were out of their control and the property management company only wanted to help so much.
Upon arrival the home had not been properly cleaned. There was animal hair everywhere and the place smelled of wet dog. We had several issues with ants, silverfish. and other roach-like bugs in the home, although this improved somewhat after they called pest control to come spray. We also noted upon arrival that the bedframe in the main bedroom was broken - the support beam in the center of the bed had collapsed causing the mattress to sag in the middle. Despite the handyman's best efforts, it was not repairable, but the management company did not want to replace the frame so we were left to make do for our stay. The bed as we experienced it was wildly uncomfortable.
Our stay in San Diego coincided with one of the wettest winters in recent history, and we experienced an unexpected amount of rain over our 6 week stay. Unfortunately the roof and the windows were not meant to withstand this amount of rain and we experienced several leaks in the ceiling and from the window frames where water seeped into the living spaces. Obviously this was out of management's control and they informed us they would be looking into roof repairs after our departure, but it certainly dampened the experience.
Despite the meticulous listing of each item in the house down to the last fork, knife, and spoon, several items in the kitchen were missing, as was the vacuum. The control pad for the oven had been broken and replaced with a part that does not fit properly. We also were uncomfortable with the hole in the wall where the mail slot opens into the living room. From the outside, someone could open the mailslot and reach in or look right into the living space. We had the handyman cover this with cardboard and tape.
The location of the home was excellent, we loved being in the neighborhood and walkable to the main streets of Ocean Beach, but the next time we come to stay here we will look for another place.