London Bankside Gallery Hotels

"Breakfast was very expensive and had limited choices."

"Hotel is okay, that's all. Noisy aircon makes it difficult to sleep at night. Bathroom is cramped for storing 2 guests' toiletries. Location pretty good, close to jubilee line. A lot of money for an average hotel. "

"Well - here's the good, the bad and the ugly. We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades. On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love. Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing. On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left. I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice."

"Absolutely wonderful stay in London made even better by the staff of The Strand Palace. From our very dapper doorman Anthony at arrival and early check in with Saloni to the kindness of Mohammed our porter at departure, the hotel did not disappoint. The rooms were clean and well stocked. The food and service at Haxell’s breakfast buffet and dinner were excellent. The hotel is convenient and central to London and made it easy to get around the city. I would highly recommend staying here and will definitely be back. "

"Much better than expected based on reviews I had seen. No issues at all. Friendly staff at check in (although it's all done on an iPad but you need your booking ref which you don't get from Expedia). Room did what you needed. Good shower, nice bed. No TV but I was barely in the room and no hairdryer but I brought my own. "

"The service was inconsistent at times, some employees more proactive than others in helping you."

"Friendly welcome at the desk, quick check in. Our room was a good size and very clean and very quiet."

"Lovely weekend spent at this hotel. Will definitely use again"

"Easy access to all of all of London main points of interest. Great staff and were very accommodating Highly recommend "