「The hotel is close to the Hyde Park and Buckingham Palace. The staffs were very nice and helpful. However, the equipments in the gym are a bit obsolete. It was cold in the hotel room although the heat had been turned to the maximum.」
「Location is surely the advantage, 3min to victoria station. They also provided many free snacks.
But we didnt expect that we have to walk up to second floor with two luggages each weighs 25+kg...」
「Nice location and very clean, but. . . . .
— It took more than 24 hours to confirm the reservation, which was a bit unnerving.
— No air conditioning.
— Fourth floor, no elevator.
— Shabby and in need of updating.
— Poor water pressure for showers.
— Ran out of hot water for showers.
None of that was revealed in the advertising.」
"I don't like the cleaner to clean my room at around 430 pm on 2 days. Hotel replied that they have more than 1000 rooms and will be arranged to clean some room on pm sessions. But I am satisfied with their reply as 4 star hotels should arrange staff to clean the rooms with efficient way."
"The staff is very helpful especially during the accident that my wife is locked in the bathroom, the staff immediately come and help her out
The service is fabulous "
