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"This reservation was not honored. I believe there was fraudenlent activity that was not correctly flagged by Hotels,com. I was told that there was never a room available to book as everything was sold out well in advance. Considering that we arrived to the hotel minutes before we were planning to leave for a concert, this mistake has a considerable impact on our night.  I am going to have an extremely hard time ever booking through Hotel.com again in the future unless something is done to make this right (outside of my money back which is expected). Please let me know how best to proceed with getting my refund. I also feel that payment for the additional last minute room that we had to book should be considered.  Thank you, Will "

"Excellent staff, very friendly & helpful. Room was clean and beds were comfortable. Pool & hot tub Excellent! Breakfast was delicious! My new favorite hotel in Des Moines area."

"Beds were very comfortable and there were many breakfast options. Had a great one night stay while road tripping. Nice outlet mall nearby. Would stay again."

"Nice price and nice hotel. Clean and updated."

"Good hotel at an excellent price"

"The staff is very friendly,"

"Breakfast is excellent. Very clean "

"It was all great"

"Staff was excellent in working with us. We were visiting due to a family emergency and they kept us in the same room after having to extend our stay. Room was clean and good amenities. Breakfast had a limited menu but was tasty with good hours. There was also an indoor pool. Plenty of parking with dining options within walking distance and / or a short drive. Would stay again. "