「Beautiful, unique, intimate stay. The entire staff was welcoming and made us feel like family. Anna and Cesar are always around and attentive to our needs. Charlie made the best drinks and Tony made amazing dinners every night. We rented a scooter and were able to visit so many cenote’s and downtown within 10 minutes. This place was by far the quietest place we stayed in Tulum. We felt disconnected from the world and it was exactly what we needed. 」
"Generally good ,The room and the surrounding environment are clean and quiet, but there are mosquitoes in the room, and those shower gels, which are either not available or difficult to squeeze out."
"My family and I recently stayed at the Grand Park Royal Cancun for our summer vacation, and unfortunately, the experience did not live up to our expectations. Having had a wonderful time during my previous visit five years ago, I was truly looking forward to this stay.
On the positive side, the hotel's location is still excellent, offering beautiful views and convenient access to the beach. Moreover, their drink selection was decent, providing a small solace amidst the disappointments.
However, the decline in service and food quality left us thoroughly dissatisfied. One major safety concern was the lack of floor mats or anti-slip padding around the jacuzzi area. Both my son and daughter suffered unfortunate accidents, slipping and hitting their heads on the marble floor tiles. I strongly suggest that the hotel takes immediate action to prevent similar incidents in the future by implementing safety measures in such high-risk areas.
Another letdown was the significant decline in the quality and variety of food since my last visit. This aspect was one of the highlights during my previous stay, and it's disheartening to witness the evident drop in standards.
Overall, while the Grand Park Royal Cancun may boast a great location and some enjoya"
