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“They do not provide housekeeping and other services besides check in and check out. If you try to call them on the phone, it most likely asks you to leave a voicemail which is full. Some of the staff have a terrible attitude. Also, if you are looking at the shuttles they provide to Disney and Universal, the times their shuttle runs are mostly inconvenient, so make sure you ask about this before booking with them. ”

“Very good”

“Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a……

“We check-in at late night, there’s only one security guard seat on a chair and no one work on the front desk. The security guard had to wake up the receptionist. He was not welcome at all and carry a bad mood while he was helping us to check-in. We booked a king size bedroom online but the receptionist gave us a room with 2queens size bed without telling us the king size bedroom were full. When I call the front desk to switch the room, it was the security guard informed us this bad news without……

“In addition, although having a laundry facility is convenient, the overall environment is very dirty. The elevator in Building 9 also smells extremely bad, as if someone had urinated inside. At the breakfast shop, the older heavyset lady at the counter consistently has a very poor attitude toward guests. The service at the hotel front desk has also been very disappointing. First, our reservation details were not properly registered, and we were asked to walk back to the front desk again to fix……