Cleveland Brunswick Auto Mart Arena Hotels

"The room smelled like smoke when we got in there."

"My room was clean! Restaurant only accepting cash or room charge elevator was not working "

"There is power cut and I could not checkin. I have to find another hotel. tried chatting on Expedia app but with no help. The hotel is kind enough to say they won't charge for the night as they could not checkin due to power failure. Please refund that night for me as I could not contact Expedia to make this request on time. "

"The gentleman who checked me in was wonderful. The manager was very rude and disrespectful. They put me in a room that was not prepared. Moved me to another room that was already reserved for somebody else then moved me again to another room where the TV wasn’t working the phone wasn’t working and somebody had to come fix everything. This was one of the worst experiences I’ve ever had."

"I don't know how this place still in business."

"The hotel had no power during our stay! No generators! It was terrible! "

"This is one of those places that gives you the full kitchen but you have to like sign out for dishes and stuff like it's a library. So if you want anything in your room to actually use the kitchen you have to ask for it and sign it out. The kitchen itself was okay the main burner on the stove doesn't work but they hardly ever do in these type places the other burners did work. The hotel lost power and told me they would not get power back for at least 2 days so I had to change hotels and all my food was gone bad. It's also quite a ways away from downtown if that's where you are doing business. Staff was nice though..."

"I booked a king bed and paid for a king bed but was put in a room with 2 queens. "

"We arrived with a power outage. The staff did the best they could. When the power did finally come on the next day, it wasn’t the cleanest. In addition, they are having payment issues with Expedia. Overall, the staff was kind. "