Costa Rica Family Hotel

"This is a beautiful 5-star property that, unfortunately, delivers more of a 2–3 star experience in key areas. The positives first...the grounds are beautiful, with abundant wildlife and a great beach. The seafood restaurant stood out, thanks to an excellent server, and one of the shuttle drivers was truly 10/10 and made a great impression. Where things fell short was primarily the service and food experience. The food itself was okay, and the “market”/buffet concept, where you order and wait for fresh preparation, worked fine in theory. However, the waitstaff was consistently forgetful, and it often took multiple requests to get even basic items. The biggest issue was around the pool experience. Finding water or food (beyond pizza) was surprisingly difficult. You couldn’t order food directly from the poolside bars, and compared to other all-inclusive resorts, especially in Mexico, there was very little proactive service. Poolside waitstaff was rarely present, which made the experience feel lacking for a resort at this level. Overall, the setting is incredible, but there’s a clear opportunity to improve service consistency and elevate the food and beverage experience to match the property itself. "

"The room was clean and the view was amazing. Bed was uncomfortable because instead of a true queen bed it was to twins pushed together and no hot water for the shower or sink"

"I’ve genuinely never stayed anywhere quite like this—and not in a good way. This hotel is so far from 5-star, it’s hard to know where to begin. On arrival, there was just one person working at reception during what we were told is peak season. You’re forced into a single queue for everything—check-in, broken room keys, general queries—which meant a long wait just to get to the desk. Unsurprisingly, no one in the queue seemed happy. The rooms are incredibly dated—like stepping back into the 1970s. Everything feels old and tired, right down to a corded phone mounted on the bathroom wall. It’s not charming or retro, just in serious need of an update. Breakfast was completely average—nothing you’d expect from a hotel positioning itself as 5-star. The pool itself is decent, but it was so overcrowded that people were sitting on the floor due to a lack of seating. Towels also ran out and weren’t replenished, despite asking multiple times. At best, this is a 3-star hotel charging 5-star prices. I wouldn’t recommend it."

"The entire resort is so clean and the staff are so nice"

"Amazing views and meals."

"Good choice for one night close to the airport and Ponderosa ( giraffes and zebras)"

"Staffs are friendly"

"Great place to stay "

"The room wasn’t clean, it was old and rundown. Although the hotel was not affiliated with the jet ski companies on the beach, they did not warn us about them either. My daughter and another friend were injured on one of their faulty jet skis. "