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"It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful. "

"When checking into the hotel, they don’t tell you that if your room is in the ocean tower you have to take the tram to the tower to check in. That detail should be mentioned when booking. Instead of waiting in the wrong check in lobby for a while just to be told you have to go somewhere else. The tram also takes forever! 2 tram should be running at the same time so th service is better. The AC in my room didn’t work an I was unable to watch TV because no channels worked."

"Super clean, awesome staff who upgraded us to an oceanfront, great restaurant and pool too! "

"Balcony ocean view is the way to go here . Don’t be in a rush with service but everyone very friendly and nice and food good"

"Fell in love with this hotel. Small yet charming, with brand-new facilities, stunning views, easy parking, and a great central location close to everywhere. There are also several nice restaurants nearby."

"Excellent service! Breakfast was the Bombshell! "

"Great location!"

"Mold in the room and the carpet was super Dirty. "

"Everything was fantastic. Most notable was how accommodating the staff were. "