Cancun Jardín del Arte Hotels

"Excellent "

"Great stay"

"Parking was good. Rooms were cleaned daily. The food at the buffet was pretty blan and the same food was served at both. It is difficult to get a dinner reservation so book first thing in the morning 2 days before. There is not enough loung chairs so you will need to go down really early to get a seat. The drinks were good. I recommended bringing a large cup so you don't have to go back and forth to the bar. There really isn't anyone to bring you drinks and definitely not food. Lunch is hamburgers and hot dogs unless you go to the buffet, but you need to eat there. The experience was nice. I would recommended more activities for teens and young adults."

"Spacious room and property was fun whilst also being quite in the room. The best part was the staff. Especially the bar staff, they were all funny, nice and kept the drinks pouring. It was a fantastic place to stay and I’d recommend it to anyone, old or young"

"I would not recommend to stay in this property. "

"Don’t stay here food di"

"Resort needs an upgrade"

"We stayed at the Royal Cancun resort by Holiday Inn and overall had a very good experience. The property is well maintained, clean, and the rooms were excellent. The food was also very good, and what really stood out was the staff they were extremely helpful, friendly, and consistently went above and beyond to make our stay enjoyable. However, there were a couple of disappointing experiences that are worth mentioning. On our first day, we were approached by a sales representative and pressured into attending a timeshare presentation. This required us to travel to a sister resort and spend around two hours there. For first-time visitors, this felt inappropriate and quite intrusive. Guests should be able to relax and enjoy their stay without being pressured into sales presentations, especially for something as significant as a timeshare. Additionally, the tour operator on-site, Thomas More Travel, was another letdown. While one of our excursions was canceled last minute (we did receive a refund), the other excursion itself was fine. However, on the return journey, the driver made an unexpected stop at a shop selling souvenirs, tequila, and cigars. We later found out that the items sold there were overpriced and not authentic including the cigars and alcohol. This was very disappointing and felt misleading. In summary, the resort itself, the staff, and overall experience were great, but these external pressures and questionable excursion practices took away from what wou"

"Really like this place! I will definitely come back"