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Cancun Bay All Inclusive Hotel

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center

Choose dates to view prices

Cancun Bay All Inclusive Hotel offers a complete vacation package with a welcoming atmosphere for families. Guests can relax with hot stone treatments at the spa or spend time at either of the two outdoor pools. Five restaurants serve international dishes for all daily meals.

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • 24/7 front desk
The current price is HK$1,359
HK$1,678 total
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 215 sq ft
  • Sleeps 4

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(67 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 334 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 215 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • 699 sq ft
  • Sleeps 5

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • 1022 sq ft
  • Sleeps 8

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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Escénica Tower - 11 min walk - 1.0 km
  • Langosta Beach - 7 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Boost Pool Bar - ‬3 min walk

About this property

Cancun Bay All Inclusive Hotel

All-inclusive family-friendly hotel near Langosta Beach
Located close to Tortuga Beach and Plaza Las Americas, Cancun Bay All Inclusive Hotel provides a swim-up bar, a poolside bar and a corner/local shop. This hotel is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. For some rest and relaxation, visit the hot tub or outdoor treatment areas, and indulge in a Swedish massage, a body treatment or a facial. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. Free WiFi in public areas is available to all guests, along with a free daily manager's reception and a terrace.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • A local area shuttle, tour/ticket information and a reception hall
  • A TV in reception, a gift shop and beach umbrellas
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 132 individually decorated rooms have thoughtful touches such as laptop-compatible safes and air conditioning, in addition to amenities such as minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and coffee/tea makers
  • Eco-friendly toiletries and showers
  • LCD TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and free infant beds

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

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  • All-inclusive
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The price is HK$1,440
HK$1,776 total
includes taxes & fees
15 Dec - 16 Dec
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay Resort All Inclusive
Cancun Bay All Inclusive
Cancun Inclusive Hotel Cancun
Cancun Bay Resort All Inclusive
Cancun Bay All Inclusive Hotel Hotel
Cancun Bay All Inclusive Hotel Cancun
Cancun Bay All Inclusive Hotel Hotel Cancun

Frequently asked questions

Does Cancun Bay All Inclusive Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 20 Nov 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 17 Dec 2025 start from HK$1,359.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cancun Bay All Inclusive Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun Bay All Inclusive Hotel?

Self-parking is free at this property.

What time is check-in at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cancun Bay All Inclusive Hotel?

Checkout is at noon. Late checkout is available for USD 55 (subject to availability).

Are there all-inclusive benefits at Cancun Bay All Inclusive Hotel?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include volleyball, aerobics classes, water fitness classes and more.

Where is Cancun Bay All Inclusive Hotel located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Langosta Beach, Tortuga Beach and Plaza Las Americas. Ultramar Ferry Puerto Juárez and Cancun Convention Center are also within 6 mi (10 km).

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Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 527 out of 1288 reviews
Rating 8 - Good. 324 out of 1288 reviews
Rating 6 - Okay. 201 out of 1288 reviews
Rating 4 - Poor. 117 out of 1288 reviews
Rating 2 - Terrible. 119 out of 1288 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

srinivasarao

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, Staff is very nice and friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Dhara

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the food and family atmosphere.
Stayed 6 nights in Oct 2025

8/10 Good

Keasha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 4 nights in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean. The food in the Buffet was just ok.
Stayed 3 nights in Oct 2025

8/10 Good

Shahrzad

Liked: Staff & service, amenities, property conditions & facilities
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
Stayed 5 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

6/10 Okay

Cam Tu

Liked: Cleanliness, property conditions & facilities
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rogerson Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Property is family friendly with a beautiful beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Luisana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartenders were all awesome Seguí Osvaldo and Jordan my favorite
Stayed 2 nights in Oct 2025

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely staff. Almost every rooms have a nice view.
Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, great views !
Stayed 3 nights in Aug 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
At the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing freindly people and they try to make sure everything is good for their customers
Stayed 4 nights in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
This resort is small with less pizzazz compared to the fancier resorts. There’s only a few restaurant options and the buffet was small, but we enjoyed the selection available. The staff are friendly and work hard to make sure your stay is a pleasant one. The grounds are clean, pool overlooks the ocean and the drinks were good.
Stayed 4 nights in Oct 2025

8/10 Good

Gayle

Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
Picture from our balcony
Wildlife on the pier
Relaxing i the hammocks
Morning sunrise
Stayed 6 nights in Oct 2025

8/10 Good

Anne-Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and service. Very good food and nice facilities
Stayed 7 nights in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience from the staff and the overall experience within the resort area
Stayed 5 nights in Aug 2025

10/10 Excellent

MINGMAR

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Love our family stay
Stayed 3 nights in Jul 2025

10/10 Excellent

MARYAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the smell or the size of the room. But the hotel itself was great. I loved that there was an indoor pool and an outdoor pool
Stayed 4 nights in Oct 2025

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
The beach was nice
Stayed 5 nights in Aug 2025

8/10 Good

Farzan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good expect sometimes foods not good
Stayed 5 nights in Nov 2025

6/10 Okay

Sophie

Liked: Cleanliness
Hotel was clean and facilities were okay, but the food was very average (and there was not much variety), the service was very average, the beach area was very small and the entertainment was, again, very average. Also we’re unsure if it was the food or ice cubes but we both had upset stomachs from about 24 hours after we arrived until when we left (nothing severe but enough to cause discomfort and inconvenience). It wasn’t horrific for a 3 day stay for us but I wouldn’t want to stay any longer, personally. For us, it felt like more of a 3 star than a 4 star resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, highly recomended
Stayed 4 nights in Sep 2025