“Stayed for a night 5th to 6th September. On checking in, the staff was not able to retrieve the booking from the details given by Expedia. They told me to contact Expedia and give the reservation number of Al Safwan and not Expedia. After multiple attempt, the reception had some sense to try entering the number and checked me in.
The jet spray hose was leaking. The hand wash, shampoo and bathing gel dispenser was not working. (Room allotted 1118). Checked out at 11:15ish and kept luggage to……
“Very appreciative that we were able to check out late. But having stayed at jabal Omar for so many years, this time round it felt like the property is not maintained to its full standard. The bathroom was quite dated and tiles cracked etc.”
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