Cancun Plaza Caracol Mall Hotels

"The"

"Clean room, great view, kind staff"

"Riu met all our expectations and then some. We will be back."

"Once you walk into a hotel, you expect to be treated with respect and courtesy. Unfortunately, our experience at the front desk was extremely disappointing. John, the front desk clerk, did not acknowledge us when we arrived and came across as rude and dismissive. Instead of helping, he seemed uninterested in assisting us and disregarded our concerns. We explained that we had a reservation made through Expedia, but he repeatedly insisted it was impossible because there were no rooms available. This was simply not true. After checking again, we confirmed that there were actually three rooms still available, including ours, which had already been confirmed. Despite this, John brushed us off and continued ignoring us while staring at his computer, offering no effort to resolve the situation. Customer service is essential in the hospitality industry, and unfortunately this interaction lacked professionalism and basic courtesy. Someone in that role should be able to treat guests with respect and handle situations calmly and efficiently. First impressions matter, and sadly this one was ruined. Thankfully, Alejandra later stepped in, located our reservation, and quickly resolved the situation. Her professionalism and willingness to help made a big difference and turned around what had started as a very frustrating experience."

"Everything is outdated in this resort. Not worth at all for this price point. "

"The rooms are very clean and a very nice! I wish they had a little more color ...they very bland. The staff is amazing very accommodatable. The food is good. If you are coming to react with white and moderate activity provided by the resort, then this is the place for you. Definitely not for the party "

"Great stay"

"The hotel was perfect for our last minute getaway. We loved that size of the resort... never felt crowded, never had to wait very long for food or drink. The property itself is very well maintained and spotless. Our ream was very spacious, smelled great and the bed was really comfortable. We have stayed at numerous "larger/brand name resorts" and found this resort to have by far the best service and friendliest staff. Daniel at the pool was an amazing server, Enrique the supervisor at Azul were especially friendly and great at thier jobs!"

"Todo estuvo super bueno. Nos sentimos muy cogidos. Definitivamente volvería y lo recomendaría. "