坎昆 NYX 全包式酒店是否設有泳池？

是，此住宿設有室外泳池。

坎昆 NYX 全包式酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆 NYX 全包式酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

坎昆 NYX 全包式酒店的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：任何時間。

坎昆 NYX 全包式酒店是否提供全包式禮遇？

是，此為全包式住宿。活動包括瑜伽班等。

坎昆 NYX 全包式酒店位於哪裡？

這間海濱住宿位於酒店區，在娛樂消閒區，距離女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸和拉伊斯拉購物中心不到 10 分鐘腳程。步行 10 分鐘即可到達尼楚普特潟湖和坎昆之陽。

坎昆 NYX 全包式酒店坎昆區

Q: 坎昆 NYX 全包式酒店是否設有泳池？

是，此住宿設有室外泳池。

Q: 坎昆 NYX 全包式酒店是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 坎昆 NYX 全包式酒店的泊車位收費多少？

此住宿提供免費自助泊車服務。

Q: 坎昆 NYX 全包式酒店是否提供全包式禮遇？

是，此為全包式住宿。活動包括瑜伽班等。

2/10 很差

Kaiqiong

親子同遊

2025 年 8 月 12 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

泳池太少，餐厅食物种类少、且不好吃！房间排风扇很吵！影响睡觉！

於 2025 年 8 月住了 6 晚

10/10 優異

Richard

2025 年 8 月 3 日

於 2025 年 8 月住了 1 晚

10/10 優異

Edgar

伴侶同遊

2026 年 2 月 17 日

讚好：整潔度、設施服務和住宿狀況

Customer service and attention to detail was superior !

於 2026 年 2 月住了 3 晚

8/10 不錯

Vladimir

2026 年 2 月 16 日

讚好：整潔度、設施服務和住宿狀況

Our room bed was very bad for sleeping and not comfortable at all. Otherwise all cleaning and food was ok.

於 2026 年 2 月住了 9 晚

10/10 優異

christine

家人同遊

2026 年 2 月 16 日

讚好：整潔度、設施服務和住宿狀況

Staff all very attentive, Hotel in great location, really good cocktails. Booked deluxe room - first one we had was 632, tiny but with beautiful sea view. The next day we asked to move to a room with 2 beds (2 friends not wanting to sleep in the same bed) and that was no problem. The room we were moved to - 2202- probably 3-4 times the size of the first, 2 huge beds and still had partial sea view. We went to check with reception that it was still a deluxe room and were told it was. I'm still confused how the rooms could have been so different but classed the same grade.

於 2026 年 1 月住了 7 晚

6/10 一般

Yasemin

多人同遊

2026 年 2 月 16 日

讚好：整潔度

Das Personal war überall super nett und hilfsbereit! Wir haben sogar netterweise ein upgrade für unser Zimmer bekommen. Das Essen am Strand war mega lecker. Ich empfehle jeden die Avocado mit Thunfisch. Das Hauptrestaurant war leider nicht so gut. Die Auswahl an Gerichten/ Salaten war etwas zu gering. Vor allem wenn man Vegetarier ist, hat man ein Problem 😔 Ansonsten waren wir mit dem Urlaub sehr zufrieden. Der Strand ist ein Traum!

於 2026 年 1 月住了 3 晚

2/10 很差

PATRICIA (BROOKFIELD)

多人同遊

2026 年 2 月 14 日

不滿：設施服務

Let me start from the beginning. Right when we pulled up the first impresion was that this place needed and facelift. Checking in was strange.First the man who was checking us in could not speak very good English and when we got to our room it had two queen beds and not one king size bed.Went back down to desk to let them know we upgraded to a jr suite and we were told that was a request not a for sure thing!Our room was bare bones with two beds and one small chair and a small refrigerator.That's it!Very poor lighting in room also.Expedia said this was an all inclusive hotel but it was not at all!No room service and special things on the menu were not included as was some of the drinks.Had to make reservations for the two resturants they had but almost impossible to get in before 9 at night.Way to late to eat.Only two resturants to eat at.One buffet which the food was always warm to cool not hot! The lunch eatry was usually not very hot and with our goup of six we got out meals at different times and they never brought the dessert we ordered!Now on to the pool.Only one not so big pool for everyone.Only 24 chairs around the pool for the whole hotel and they were always covered with towel so very hard to get a chair unless you got up before the sunrise to get one. Also there was water aerobics at 12 and volley ball at 2 which both of them took up most of the pool so no room to swim or relax in the pool at that time which was most of the afternoon.Much more to tell but no more r

於 2026 年 1 月住了 14 晚

10/10 優異

Clara Garrido

家人同遊

2026 年 2 月 14 日

讚好：整潔度、設施服務和住宿狀況

The staff was so welcoming and lovely, always serving with a smile and super attentive. Our room was fantastic, with stunning ocean views, spot on clean and modern, with all we needed: safe box, wardrobe, chairs, air con, great shower... This hotel exceeded our expecations. Not being a fan of the Zona Hotelera, this hotel really inmerse you into a Caribbean experience where you feel absolutely spoilt. I can't fault anything. The buffet was pretty decent quality and very varied, with options for everyone. I would highly recommend it.

於 2026 年 2 月住了 7 晚

4/10 欠佳

Patricia Ann

多人同遊

2026 年 2 月 13 日

不滿：設施服務

We did not get the class of room we booked. The noise and view were horrible large industrial fans outside the room were so loud and that was also the view. Unhelpful unfriendly staff and most did not speak English. No entertainment venue just loud music in lobby bar. Couldn’t get drinks in restaurants except beer or wine. Didn’t even have Kahlua anywhere. Only 24 pool chairs for 400+ guests. Buffet food was barely warm. I could go on and on. Would not recommend or ever stay here again.

於 2026 年 1 月住了 14 晚

10/10 優異

Elaine Julianna (Leduc County)

2026 年 2 月 13 日

讚好：整潔度、設施服務和住宿狀況

All was exceptional. Staff food room beach every thing

於 2026 年 2 月住了 7 晚

8/10 不錯

Kaitlyn

家人同遊

2026 年 2 月 13 日

讚好：整潔度、設施服務和住宿狀況

Had a fantastic stay at NYX Cancun. My sister and I went for a girls trip. It was very clean, the food was good, very close to everything (shopping malls, pharmacy). We did not use any of the spa services. The waiters and waitresses were fantastic. We participated in some of the activities which was a lot of fun as well, those staff are also super kind. A few things that could have been better - there is no dresser to put your clothes, they only have bottled water in the fridge in the rooms (not something you could get at the bars/restaurants), the schedule for which restaurants are open on certain days were not disclosed to us. Thankfully we went to the sushi night the night before as it was not open Mondays. They also didn’t tell us the themed meals for the Buffett ahead of time. Not ideal for those traveling with small children. Overall, the complaints are minimal and we had a great time. I’ve already told others to stay at the resort and I’d absolutely come back!

於 2026 年 2 月住了 3 晚

8/10 不錯

Silvia Elizabeth

家人同遊

2026 年 2 月 12 日

讚好：整潔度和住宿狀況

El personal es muy amable

於 2026 年 2 月住了 4 晚

6/10 一般

Michael (Herriman)

家人同遊

2026 年 2 月 11 日

讚好：整潔度和住宿狀況

Overall, NYX Hotel Cancun is a good hotel in an excellent location. The property is clean, well-maintained, and sits on a beautiful stretch of beach. The rooms were clean and well serviced, with housekeeping doing a consistently good job. The beachfront is a major highlight—wide, beautiful sand with plenty of amenities and space to relax. The location is also convenient to nearby shopping and restaurants. The biggest drawback was the food. Most meals were marginal at best, and even the specialty restaurants did not meet expectations. After the first couple of days, we chose to eat off-property for most lunches and dinners, though breakfast was generally acceptable. In summary, if you’re looking for a clean hotel in a great location with a beautiful beach, NYX is a solid option. However, if food quality is a top priority for your all-inclusive stay, you may be disappointed.

於 2026 年 1 月住了 8 晚

8/10 不錯

Sheila mary Fox

多人同遊

2026 年 2 月 11 日

讚好：整潔度

The staff that took care of cabs Golf, etc. were complete morons they should not be doing their jobs didn’t have a clue what they were doing ended up booking our own Uber and taking care of our own Golf, your front desk was amazing. Very very helpful people.

於 2026 年 2 月住了 5 晚

6/10 一般

Murray

伴侶同遊

2026 年 2 月 11 日

讚好：整潔度和住宿狀況

不滿：設施服務

There was too many stairs, pool not big enough, not enough shade by the beach. Food - no after hours place to get a snack, food. Coffee bar had to pay.

於 2026 年 1 月住了 7 晚

10/10 優異

Cody James

家人同遊, 多人同遊

2026 年 2 月 11 日

讚好：整潔度、設施服務和住宿狀況

Room was clean and spacious. Excellent staff throughout the resort.

於 2026 年 2 月住了 7 晚

10/10 優異

Keera

家人同遊

2026 年 2 月 9 日

讚好：整潔度、設施服務和住宿狀況

On our first day we had some issues with our room (clogged toiled, bad smell) and they were very accomodating and moved us immediately, the man we spoke to was empathetic and happy to help. The second room we had was perfect, cannot recommend the balcony/ocean view enough. I definitely feel like it would have been a very different experience if we had been stuck in the first room, so very grateful for the move. Water pressure/heat was awesome. Our cleaning lady was amazing, she definitely went the extra mile (cute toilet paper designs, pompoms on the bed) every time she cleaned our room. The staff were all very personable and charismatic. Even those who didn't speak english were happy and polite. Those that did were easy to talk to and helped us any time we needed it. The servers helped recommend drinks and food, all of the shows were fun to watch. We went to all the food demonstrations and the DJ (Rodrigo) would make them extra fun and entertaining. There was another worker (Francesco) who would come play games and talk with everyone, my whole family loved him. But one of the staff members (Stephanie) definitely stood out, she made the trip for all of us, I can't say enough good things about her. She had my whole family up and involved in events (water volleyball, bracelets, aquasize), helped us pick out excursions, and giving us restaurant and snack recommendations. She was always around socializing and making our stay extra special. Overall a very memorable experience!

於 2026 年 1 月住了 14 晚

6/10 一般

Ashley

多人同遊

2026 年 2 月 9 日

Beach was beautiful and service in the beach was great. The food was not good though. Hibachi was good but they only seat 30 per night so we had to eat at ten. We paid really cheap for the trip so it wasn’t that bad, but it’s not a place you want to spend a lot of money on. The coffee shop wasn’t included and I had to pay 7 dollars to get one. For all inclusive, I feel like everything should be included.

於 2026 年 2 月住了 5 晚

10/10 優異

Robert Thomas

伴侶同遊

2026 年 2 月 9 日

讚好：整潔度、設施服務和住宿狀況

I have stayed at four different resorts in the hotel district this winter. NYX is the only one I will go back to, and will. Every single employee makes you feel at home. Fast easy check in. All the food was outstanding. The Beach is clean and plenty of lounge chairs. Big clean pool. My wife really enjoyed the walk to the mall every day. Give this place a try, you won't regret it.

於 2026 年 1 月住了 14 晚

8/10 不錯

Juanita (Park forest)

2026 年 2 月 6 日

讚好：整潔度

The rooms were a great size. We were initially placed on the PB floor, which was a bit musty. Switching rooms was somewhat complicated, but the staff did make an effort by bringing in a dehumidifier. The only setback was dining, as we were a family of 10 and accommodations were limited. Overall, it’s a small, quaint, and clean place. I would stay again, but with a much smaller group.

於 2026 年 2 月住了 3 晚

10/10 優異

Shannon

2026 年 2 月 5 日

讚好：整潔度和設施服務

There was a gentleman named Alberto that stands near entry in lobby area. He was amazing and helpful our whole trip

於 2026 年 1 月住了 7 晚

6/10 一般

Kostiantyn

家人同遊

2026 年 2 月 5 日

讚好：整潔度

Rooms need renovation, small hotel very noisy Food was great, staff trying do their best, so friendly Beach line short and clean Recommend for week staying

於 2026 年 1 月住了 12 晚

10/10 優異

MIchelle

伴侶同遊

2026 年 2 月 5 日

讚好：整潔度、設施服務和住宿狀況

Hotel is very clean and the service was spectacular!

於 2026 年 2 月住了 3 晚

4/10 欠佳

Richard Dominic

多人同遊

2026 年 2 月 3 日

讚好：整潔度

不滿：設施服務

Food was cold. Help was not always friendly. No room around the pool. Loved Stephanie, Francisco and Rodrigo!!

於 2026 年 1 月住了 14 晚

6/10 一般

Amirali K

伴侶同遊

2026 年 2 月 2 日

讚好：整潔度、設施服務和住宿狀況

The room was not what we had reserved. There was only partial view and had bad odor in the bathroom. When we complained the next morning, the staff ( David) was very helpful and changed our room to a much nicer room for which we are very thankful. The hotel was nice but had too many steps or a ramp to reach the front door. Similarly there were too many steps or a ramp to go to the beach and the lunch area and specialty restaurants. This hotel may not be suitable for seniors with mobility issues. My wife and I are seniors. There were sea weeds on the beach that were not cleared. They put a hold on our visa credit card for 3000 pesos on arrival, which is perfectly normal. However on check-out instead of removing the hold they put through the transaction ( a debit and a credit) on our credit card. That was a mistake because we got charged bank charges by the credit card company. After we got back we complained to the hotel. They didn't seem to understand. So I called Visa. They understood that the hotel had made a mistake and thankfully Visa agreed to cancel the charges.

於 2026 年 1 月住了 9 晚

坎昆 NYX 全包式酒店

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9.2