Mexico and Central America Golf Holidays

Excellent experience at the hotel.

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Great property lots to do, some things such as bowling alley not included. Wish they would have told us how to use the app so we could have know activities. So that others will know, it is set to all lobby’s on the app. You must change it to hotel your in for the detailed list. They try to get you get upgrades and sell you stuff at the beginning, just keep playing on your phone and keep saying no thanks I’m not interested. Friendly staff and food was amazing. I was not a fan of Casa Mia. Wish we would have skipped that one. Habibi, Jade, and Los tacos were are favorites we tried. Don’t forget Boulangerie it was amazing. Jump area was great too. Alcohol is not like USA lower proof, even the top shelf liquor. We had to do lots of shots just to get a buzz. Water park was fun, arcade too. Great place for family fun, not really party fun vibe. Little music at pools only at certain times.

Very clean and very nice staff our stay was excellent

Property is beautiful and staff is awesome. We received an upgrade to an ocean view suite due to our Expedia status. Restaurants are impeccable and food is delicious. Completely recommend this property!

Very clean and very nice staff our stay was excellent

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Great property lots to do, some things such as bowling alley not included. Wish they would have told us how to use the app so we could have know activities. So that others will know, it is set to all lobby’s on the app. You must change it to hotel your in for the detailed list. They try to get you get upgrades and sell you stuff at the beginning, just keep playing on your phone and keep saying no thanks I’m not interested. Friendly staff and food was amazing. I was not a fan of Casa Mia. Wish we would have skipped that one. Habibi, Jade, and Los tacos were are favorites we tried. Don’t forget Boulangerie it was amazing. Jump area was great too. Alcohol is not like USA lower proof, even the top shelf liquor. We had to do lots of shots just to get a buzz. Water park was fun, arcade too. Great place for family fun, not really party fun vibe. Little music at pools only at certain times.