Disney's Maingate East 3 Stars Hotels

"I was only there 8hrs. But I’ve stayed there MANY time. It is a TOP NOTCH resort. "

"Outdated "

"Everything was great with this stay! We will be coming back again if we are in the area!"

"clean rooms staff very nice highly recommend"

"Check in was a disaster! I had booked the room 6 weeks ago with a 3rd party. I book this way all the time for our hotels when we travel. The day before our arrival I got the usual welcome letter from the GM of the hotel stating check in times and amenities etc. Upon check in, the front desk clerk said my reservation had been canceled by 3rd party. I had confirmation number, proof of payment, all the necessary documents. She was insistent that I was wrong. She offered to book me a new room. The same room I had already paid for was offered to me at a much higher rate! We had traveled all day and were very tired so I took it. I asked to see the manager and she said any grievance I had needed to be addressed by 3rd party. Great. We checked in and I contacted 3rd party. Customer Service was awesome. I explained the issue. She assured me my reservation was valid and offered to call the hotel on my behalf. When CS presented the same information I had, the manager agreed to refund me my original payment. Not the charge they had me pay at check in. I feel I was scammed! They got the higher price for the room. HERE IS THE REST OF THE STORY. The gentleman checking in next to me received the same song and dance. He had booked through a different 3rd party and they couldn’t find his reservation either. They miraculously had a room for him as well at the higher price. Do not to business with this hotel. They are not honest!! The evening was saved by the awesome bartender at the pool bar"