大倫敦婚禮酒店

「Took an age to check in as only one person working. Tried to go for lunch in the brasserie while we waited to check in and were told there were only two people working so there would be a delay if we wanted to eat. There were only 4 people in the restaurant, so hardly busy. Not the standard of service I would expect from a Malmaison, so a little disappointing.」

「I stayed here a few months ago and I had hoped it had improved, however if anything it was worse. The bathrooms are something out the 1970s, the bath was marked with limescale and in the first room I was given the bath plug was almost impossible to get out and the bath was chipped. In that room the window was stuck open about 20cm and despite the efforts of a maintenance man it would not close. I asked for another room and despite being told that the hotel was full one was magically found. The...

「reasonably good」

「案内された部屋は綺麗であったが、洗面台の栓が開かず→水が流れず。 ホテルより、すぐには修理不可の為、部屋の変更打診あり。 変更後の部屋は、狭く設備も若干劣った。 部屋の清掃スタッフは洗面台の栓が壊れていることはわかっているはずであり、ホテルフロントとの連携が不十分と思える。」

「Lovely grounds」

「Terrible service, huge disappointment overall. 」