“One day before my family's planned arrival, I received a call from the operator's husband to say there was no hot water and he wanted to give me the opportunity to book an alternative stay. I understood this to mean a refund would be given in this event.
It was late to book elsewhere so initially my family agreed to go regardless but as no further communication was forthcoming despite several attempts I booked elsewhere. Despite Consumer protection laws clearly establishing that accommodations……
“Great hotel, lovely food and friendly, helpful staff. Lisa remembered us from a previous visit which was so lovely. She was so lovely and gave us good advice on places to visit ”
“Hotel is well kept, very clean and decorated to a high standard. The proprietor and staff are helpful and friendly. The food is delicious, with lots of choice for breakfast. Would recommend staying here.”
“Amazing experience, but the bed was very uncomfortable so both of us had poor sleep and woke up in pain.
Otherwise can’t fault the place. Staff very friendly and plenty of drink options at the bar. ”
“Absolute gem - beautiful accommodation and fabulous staff.
Highlight of my stay was throwing the ball for their two awesome Border Collies and chatting to the staff/managers at breakfast. ”
“Nobody told me there's activity beside Hotel. All road block and we can't access to hotel after dinner. The road resume almost at 10pm and we spend 2 hours wait outside. Its troublesome to my family. I must complaint to IHS office for the negligence of Hotel staff.”
“This place was a hidden Gem amazing. The Venue was what I considered a Castle on the outside, and on the inside is a little more on the modern side with some touches of the old. Very nice and quiet. It was enjoyable.”
“ Very helpful staff. Always smiling and happy to help in anyway they can. Food is amazing.
Car park opposite for £4.00 per day. Close to the high town. Hotel in low town.
Plenty of bars and food places in high town”
“The property is great. I was traveling with my wife, daughter (13 yrs old) and nephew (16 yrs old). The unit has 2 bedrooms and a sofa bed. It's a large space approximately 600 sqft. There is also parking which is a big plus in England.
The unit does not indicate it has a washer and dryer but the picture of the unit clearly shows a washer. Unfortunately there's no dryer and since we were traveling during the winter it took a long time for the clothes to hang dry. We were in outer Birmingham……
“A simple hotel in the middle of Stourbridge. Rooms are adequate in size, the bed is comfortable and there's a good shower in the bathroom.
There was a problem with my room but it got sorted quickly and the staff were excellent.
Small changes in the bathroom would help - a shelf above the sink so there's somewhere to put your stuff and similarly a soap dish in the shower would be really useful.”