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Reviews of Dao By Dorsett West London

4 out of 5
Dao By Dorsett West London
56 Shepherd's Bush Green, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 170 reviews" "
Rating 8 - Good. 44 out of 170 reviews" "
Rating 6 - Okay. 17 out of 170 reviews" "
Rating 4 - Poor. 12 out of 170 reviews" "
Rating 2 - Terrible. 7 out of 170 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. The area has quite an urban edge with an incredible selection of places to eat. Best shopping with Westfield on the doorstep!
Stayed 3 nights in Apr 2024
Response from Revanth on 2 May 2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Revanth on 25 Mar 2024
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards

4/10 Poor

Louis

Stay was very good however day after leaving noticed £120 was taken out of my account-paid for 2 half price breakfasts total £30.Emailed them twice,no reply so taking it further-please check your bank after your stay!!
Stayed 2 nights in Mar 2024
Response from fz on 25 Mar 2024
Good afternoon,Our team will contact you directly regarding this over charge.Kind regards Dorsett London Shepherd’s Bush

6/10 Okay

Shelagh

Travelled with partner
Lovely decor, especially the plants.Easy access to tube stops for getting out and about. Great having the studio kitchen. Staff pleasant, we asked for a fan as the room was too hot and they accommodated. Breakfast is good but unless you go early you are limited for choice ( closes at 10am, we went at 9am both mornings, first morning there was a shortage of food, second day plenty top ups of food but shortage of crockery and cutlery where myself and other were constantly asking staff for items). Most importantly please be aware if you have allergies/ intolerances. I shall be writing to the Manager concerning this. There are the obligatory signs ’please contact a member of staff if any allergy questions’ but when asked no staff member knew any info or gave incorrect info. I was impressed initially as each food product had signs stating which allergen was present, but on closer inspection I realised some were incorrect! Luckily I noticed and asked. One example was bread, sign claimed no soya, I asked what brand and I was shown a Hovis pack- most definitely containing soya! Members of staff were friendly but untraine, not realising soya and gluten are different ingredients and allergens. Also whilst mostly clean, if I was being petty I’d have complained that there were long dark hairs in the bathroom sink on arrival, (we are blonde) and the fan brought to us was thick with dust from being on storage. If no allergen issues I would recommend staying.
Stayed 2 nights in Mar 2024
Response from fz on 21 Mar 2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our establishment. We truly appreciate your detailed review and want to extend our apologies for any inconvenience or discomfort you experienced during your time with us.We're delighted to hear that you enjoyed the decor, found the location convenient, and appreciated the amenities offered, such as the studio kitchen. Your positive comments about our staff's friendliness and their efforts to accommodate your request for a fan are also greatly appreciated.We apologize for the shortcomings you encountered during breakfast service, including the limited choice and shortages of crockery and cutlery. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure improvements are made.Regarding your concerns about allergies and intolerances, we understand the importance of providing accurate information and catering to our guests' dietary needs. We sincerely apologize for any confusion or misinformation provided by our staff regarding allergens. Rest assured that we will review our training procedures to ensure that our staff members are properly informed and equipped to assist guests with allergy-related inquiries.We also apologize for the cleanliness issues you encountered in your room, including the presence of hairs in the bathroom sink and the dust on the fan. This falls short of our standards, and we will work diligently to ensure that our housekeeping team pays closer attention to detail in the future.Once again, we appreciate your feedback, as it helps us to identify areas for improvement and to enhance the overall guest experience. Despite the issues you encountered, we hope that you will consider staying with us again in the future, and we would welcome the opportunity to provide you with a more seamless and enjoyable experience.Kind regards Dao London Shepherd’s Bush

4/10 Poor

Olly

Liked: Staff & service, property conditions & facilities
I have stayed at Dao a few times - Very helpful staff, close to Heathrow and the location is also quite central if you’re looking to do a bit shopping or sight seeing. However, the rooms are always smelling damp and the AC never works. It’s quite annoying. They also seem to always be short staffed.
Stayed 1 night in Feb 2024
Response from Revanth on 17 Feb 2024
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dorsett London Shepherd’s Bush

10/10 Excellent

Wojtek

Stayed 2 nights in Jan 2024
Response from fz on 6 Feb 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dao London Shepherd’s Bush

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from fz on 4 Feb 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and friendly staff
Stayed 1 night in Jan 2024
Response from fz on 1 Feb 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from fz on 6 Feb 2024
Thank you very much for taking the time to score our hotel following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dao London Shepherd’s Bush

10/10 Excellent

Nick

Stayed 1 night in Jan 2024
Response from fz on 16 Jan 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Excellent

Tyrese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from fz on 16 Jan 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 Okay

Amy

Stayed 1 night in Dec 2023
Response from fz on 7 Jan 2024
Oh Amy only 6 out of 10, I hope nothing went wrong during your stay. Do not hesitate to give us more details like that we can improve the quality of our services.Sincerely, Dorsett London Shepherd’s Bush

8/10 Good

Shiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some staff members could be friendlier. Room cleaning not that great just a surface clean.
Stayed 7 nights in Dec 2023
Response from fz on 1 Feb 2024
Thank you for sharing your comments with us regarding your recent stay at the Dorsett London Shepherds bush.Please accept my personal apologies if we fell below your expectations regarding the service.We do value feedback from our customers as it is the only way we can truly improve our offering, thank you for pointing out the shortfalls.We do hope you will return to the Dorsett Shepherds Bush in the near future.

10/10 Excellent

Mariam

Stayed 1 night in Dec 2023
Response from fz on 7 Jan 2024
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from fz on 24 Dec 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Excellent

Chelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel not only is stunning on the inside, but you can tell they take very good care of their rooms. The entire place was spotless. They had little extra touches in the room that just go above and beyond other hotels. Staff was so friendly upon entering and we even got to check into our room at 10am, which was a wonderful treat after flying all night. 10/10 would recommend this hotel again!
Stayed 1 night in Dec 2023
Response from fz on 18 Dec 2023
Thank you for your fantastic rating and comments. I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

6/10 Okay

Dominic

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from fz on 18 Dec 2023
Thank you very much for taking the time to score our hotel following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Excellent

KIM

Stayed 2 nights in Dec 2023
Response from fz on 18 Dec 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from fz on 18 Dec 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

6/10 Okay

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from fz on 9 Dec 2023
Hi Davis, only 6 out of 10 stars I really hope we did not let you down during your stay with us. I hope you will give us another chance to welcome you back and get a better rating this time.Dorsett London Shepherd’s Bush

10/10 Excellent

Reda

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from fz on 9 Dec 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Dorsett London Shepherd’s Bush

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from fz on 4 Dec 2023
Only 2 on 10, it seems that something went wrong during your stay. Do not hesitate to give us more details like that we can improve the quality of our services.Sincerely, Dorsett London Shepherd’s Bush

10/10 Excellent

Noreen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in the hotel part of this several times but this is my first time in the studio part. Clean, well equipped and comfortable. Nice even for just one night.
Stayed 1 night in Nov 2023
Response from fz on 1 Dec 2023
Thank you for your fantastic rating and comments. I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush

10/10 Excellent

H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Nov 2023
Response from fz on 28 Nov 2023
Thank you very much for the positive score following your stay with us.I hope that you will give us another opportunity to welcome you back soon, Many thanks again,Sincerely, Francois Room Division Manager

10/10 Excellent

carl

Stayed 1 night in Nov 2023
Response from Erol on 21 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 Excellent

Olly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erol on 21 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

4/10 Poor

Philip

Disliked: Staff & service
Breakfast was dreadful-cold and poor quality and it cost an additional £20
Stayed 1 night in Nov 2023
Response from Erol on 21 Nov 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Erol on 21 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Erol on 21 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

4/10 Poor

Paris

Stayed 1 night in Nov 2023
Response from Erol on 21 Nov 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, convenient accommodation
First time at this location and found it to be excellent. Spacious room with all the amenities. Would thoroughly recommend for a stay with or without utilising the use of the catering facilities.
Stayed 2 nights in Nov 2023
Response from Erol on 21 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

6/10 Okay

Erika, new york

It is ok
Stayed 6 nights in Oct 2023
Response from Erol on 6 Nov 2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London

10/10 Excellent

ADEGBOYEGA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent boutique Aparthotel very close to Westfield Shopping Centre.
Stayed 3 nights in Oct 2023
Response from Erol on 6 Nov 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

8/10 Good

Mil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay, loved the room Only issue that me and my boyfriend experienced was no smart tv or chrome cast. The room was advertised to have a smart tv but there were only regular channels. Was disappointing as we couldn’t watch movies or play any white noise :(
Stayed 3 nights in Oct 2023
Response from Erol on 6 Nov 2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. I am surprised to read your feedback as there is channel with free movies and you are able to connect your device to use.We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London

8/10 Good

Nicholas

Stayed 4 nights in Sep 2023
Response from Erol on 26 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 Excellent

Gothami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erol on 19 Oct 2023
Thank you for your fantastic rating and comments.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Erol on 26 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

8/10 Good

LEUNG PUI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good. If the kitchen provided with most utensils would be better.
Response from Erol on 21 Nov 2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erol on 16 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

8/10 Good

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there overall but there were two problems. The wifi network disconnects devices after only a few minutes of inactivity. This makes it difficult to work, as incoming messages/emails don't arrive. We were very frustrated by this trait. A secondary problem was the room was too hot at night, despite our turning the thermostat down to its minimum of 19 degrees. We could not get the room cooler than that. We ended up sleeping on top of the bed covers.
Stayed 8 nights in Oct 2023
Response from Erol on 30 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 Excellent

Asif

Stayed 1 night in Oct 2023
Response from Erol on 16 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Erol on 16 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a discount and it was made to look as if this were a luxury apartment. It was fine but, other than staff, it didn't seem any better than a Premier Inn with a kitchenette. It was probably the smallish room size and lack of a full size sofa. We could have upgraded. That said, we were grateful for such responsive and helpful staff members, the kitchenette, nice shower, elevator and air conditioning and the laundry room. (Even though it was dangerously hot in there) The hotel was a quick walk to Shepherds Bush Market tube station and there were bus stops right out front. We also could walk to Westfield Shopping center which was huge! Plenty of restaurants nearby too.
Stayed 5 nights in Oct 2023
Response from Erol on 16 Oct 2023
Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London

10/10 Excellent

GUNJAN, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team and facilities, always enjoyed staying at Dao.
Stayed 4 nights in Oct 2023
Response from Erol on 16 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I wish I could give it a zero
I'll be raising a charge back on this stay as well I didn't stay. On arrival it became apparent they didn't have a room that was accessible by stairs, something I had requested. They attempted to move me to the main hotel however the room had stains and didn't meet my required needs. Despite being told I wouldn't be charged, after days of the payment being pending I was charged in full for a room I spent 30 seconds in. The keya were returned on Friday at 4pm but no one at the hotel keeps their word. Avoid at all costs if you want real 4 star service
Stayed 2 nights in Sep 2023
Response from Erol on 16 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Decent value
Decent value and convenient location but the property seems a bit dated and more geared for large budget-conscious groups of tourists or airline staff.
Stayed 6 nights in Sep 2023
Response from Erol on 16 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

4/10 Poor

Hock

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Service is very slow, reluctant would be a good description . Seems if possible, the staff will avoid providing service
Stayed 3 nights in Sep 2023
Response from Erol on 16 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have addressed your feedback with the team and some additional retraining will be provided to avoid any reoccurrence. Please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

6/10 Okay

Hock

Stayed 2 nights in Sep 2023
Response from Erol on 16 Oct 2023
Thank you very much for your review and rating. I am sorry to read that your experience did not meet your expectations. Please accept my sincerest apologies. I have shared your rating with the team now and please reach out to us as I would like to discuss this in more detail with you.I sincerely hope we will be able to welcome you back.Kind regards Dao by Dorsett West London

10/10 Excellent

ELLEN

Stayed 3 nights in Sep 2023
Response from Erol on 16 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team

10/10 Excellent

Olakunle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here!
Stayed 1 night in Sep 2023
Response from Erol on 16 Oct 2023
Thank you for your fantastic rating.I am very happy that you had an enjoyable stay with us. We very much look forward to welcoming you back again soon. Kind Regards Dao by Dorsett West London Team