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倫敦希斯路機場 T1 T2 及 T3 諾富特酒店的評價

4 out of 5
倫敦希斯路機場 T1 T2 及 T3 諾富特酒店
234 Bath Road, Heathrow Point West, Hayes, England

評價

8.0

很好

10 分評分，優異；1000 則評價中有 425 則" "
8 分評分，不錯；1000 則評價中有 328 則" "
6 分評分，一般；1000 則評價中有 126 則" "
4 分評分，欠佳；1000 則評價中有 58 則" "
2 分評分，很差；1000 則評價中有 63 則" "

8.8/10 

整潔度

8.0/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Sheung

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 10 月住了 1 晚

6/10 一般

FIONA

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 11 月住了 1 晚
Valentina Petrova 於 2020年11月23日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

10/10 優異

Derek

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, nice restaurant downstairs, tidy and modern room, great location with good traffic connection to central bus station
於 2020 年 3 月住了 1 晚
Raman 於 2020年3月18日的回應
Thank you for your kind review I am delighted that you enjoyed your stay at Novotel London Heathrow Airport T1 T2 and T3 and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Raman Lagoo

8/10 不錯

真實旅客

親子同遊
讚好：住宿狀況
免費 shuttle bus 往來機場的 T3 與酒店十分方便，班次比想像中頻密，而且上落車的巴士站就在酒店外面，成為加分位，對短暫停留轉機旅客的確十分理想。 可惜酒店網站沒有足夠的 shuttle bus 資訊，要另行發 e-mail 向酒店查詢，才得悉相關資訊！ 酒店房間清潔及設施尚可，但早餐算是豐富，有足夠選擇。
於 2020 年 1 月住了 1 晚
Raman 於 2020年1月23日的回應
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Regards, Raman

10/10 優異

TSUNGCHUN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Raman 於 2019年11月29日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

10/10 優異

TSUNGCHUN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Raman 於 2019年11月29日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
房間窗戶打開面對的是中庭... 機場接駁車部分，第一次詢問櫃檯人員給了一張時刻表，約半小時一班5鎊/人，隔天早上另一櫃檯人員才告知可以搭乘公車，約10分鐘一班而且免費
於 2019 年 10 月住了 1 晚
Raman 於 2019年10月24日的回應
Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your feedback. Sincerely Raman

8/10 不錯

Yue Hong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Raman 於 2019年10月16日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Raman Lagoo

8/10 不錯

dailong

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
fantastic!
於 2019 年 9 月住了 1 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 優異

wenling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離機場非常近 有免費的機場巴士可以乘坐 酒店非常的時尚 舒適
於 2019 年 9 月住了 1 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 優異

Kit Chong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
clean and nice! you can take the shuttle from heathrow airport to the hotel and vice versa (single trip 6 pounds/return 12 pounds)
於 2019 年 8 月住了 1 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 8 月住了 2 晚
Wilbur C. 於 2019年10月3日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wilbur C.

10/10 優異

chihwei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整體來說都不錯
從機場有免費公車可以到達飯店，房間空間大、舒適乾淨，早餐多樣美味，整體來說都不錯！
於 2019 年 6 月住了 1 晚

2/10 很差

Philip

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
於 2022 年 1 月住了 1 晚
Valentina Petrova 於 2022年1月7日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 很差

Laura

不滿：整潔度、職員與服務和客房舒適度
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
於 2021 年 12 月住了 1 晚
Valentina Petrova 於 2022年1月7日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

HAZEL

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Shall use again
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年12月25日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

Eirik Veras

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice room and friendly staff. Good food.
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年12月25日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 欠佳

Ryan

於 2021 年 11 月住了 2 晚
Valentina Petrova 於 2021年12月20日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 一般

Andy

於 2021 年 12 月住了 1 晚
Valentina Petrova 於 2021年12月20日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 很差

VERONICA (Davis)

於 2021 年 11 月住了 1 晚

8/10 不錯

Narinder

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
於 2021 年 11 月住了 2 晚
Valentina Petrova 於 2021年12月20日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 很差

KEITH

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年12月20日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 很差

Lindsey

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年12月20日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
於 2021 年 11 月住了 1 晚
Maurice Coutinho 於 2021年11月25日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 不錯

Kenneth

於 2021 年 11 月住了 1 晚

2/10 很差

Bruce

於 2021 年 11 月住了 1 晚

8/10 不錯

Bahulayan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Maurice Coutinho 於 2021年11月25日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 欠佳

Martin

伴侶同遊
不滿：職員與服務
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
於 2021 年 11 月住了 3 晚
Khushboo Jolly 於 2021年11月22日的回應
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 很差

Lorely

於 2021 年 11 月住了 1 晚

10/10 優異

Vula

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

Yacouba

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
於 2021 年 11 月住了 1 晚
Khushboo. J 於 2021年11月18日的回應
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 很差

Evan

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Oh no
Home office detention centre, full of refugees
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 欠佳

Anna-Marie

伴侶同遊
不滿：整潔度和住宿狀況
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 不錯

Stefano

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 一般

Robin

於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 一般

Dilpa

We arrived and was told we were given another hotel
於 2021 年 11 月住了 2 晚
Valentina Petrova 於 2021年11月19日的回應
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 很差

Krishan

於 2021 年 11 月住了 1 晚

2/10 很差

Joy

於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月19日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

Marina

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

Joseph

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

Paul

讚好：職員與服務、設施服務和住宿狀況
Really helpful staff
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 優異

Fraser

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent room and cleanliness.
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

Hani

於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

paul

家人同遊
讚好：職員與服務和住宿狀況
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

Abhishek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

Matthew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The shower was not working but it’s a very nice hotel.
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 一般

william

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 1 晚
Valentina Petrova 於 2021年11月15日的回應
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,