Andaz Mayakoba - a Concept by Hyatt
5.0 star property

Luxury resort on the beach, with 2 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Andaz Mayakoba - a Concept by Hyatt

Photo gallery for Andaz Mayakoba - a Concept by Hyatt

Premium bedding, free minibar items, in-room safe, iron/ironing board
Private beach, white sand, free beach shuttle, sun-loungers
Aerial view
Premium bedding, free minibar items, in-room safe, iron/ironing board
Sports facility

Overview of Andaz Mayakoba - a Concept by Hyatt

9.4

Exceptional

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Pool
  • On private beach
The price is HK$2,811
Price available on 2024/04/02

Your area essentials

Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min walk
  • Popular LocationGran Coyote Golf4 min drive
  • Popular LocationTres Rios Ecopark6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)40 min drive
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Room options

Room, 1 King Bed (Beach Area)

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Suite, Pool Access (Beach Area)

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 1292 sq ft
  • Lagoon view
  • Sleeps 4

Room, 2 Double Beds (Beach Area)

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Lagoon View

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Lagoon View

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Suite, Pool Access, View

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 4

Room, 2 Double Beds

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Suite, Accessible (Andaz)

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 1292 sq ft
  • Lagoon view
  • Sleeps 4

Studio, Pool Access, Ocean View

cleanliness

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Beachfront

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • 538 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Beachfront

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Studio, Pool Access, Beachfront

cleanliness

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Premium bedding
Ceiling fan
Shower/bath combination
  • Ocean view
  • Sleeps 3

Similar properties

About the area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Shoppers can visit Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Mamitas Beach. Travelling with kids? Make time for Xcaret Eco Theme Park, or enjoy an event or a match at Cenote Azul. Spend some time exploring the area's activities, including boat tours, whale watching and golfing.

What's nearby

  • El Camaleón Mayakoba Golf Course - 8 min walk
  • Tres Rios Ecopark - 6 min drive
  • Quinta Avenida - 10 min drive
  • Maroma Beach - 11 min drive
  • Mamitas Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • El Charro - 4 min drive
  • Black & White - 4 min drive
  • Hix Bar & Lobby Lounge - 9 min walk
  • Las Brisas Restaurant & Lounge Bar - 8 min drive
  • La Laguna Restaurant & Lounge - 6 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

Luxury family-friendly resort near El Camaleón Mayakoba Golf Course
Located close to Mamitas Beach and Maroma Beach, Andaz Mayakoba - a Concept by Hyatt provides 18 holes of golf, 2 beach bars and a terrace. With a private beach, sunloungers and a free beach shuttle, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a facial and a massage at Naum, the on-site spa. The on-site restaurant, Cocina Milagro, features local and international cuisine. The health club offers fitness classes and yoga classes; other things to do include snorkelling, kayaking and ecotours. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy the following perks during your stay:
  • Swimming pool with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Full breakfast (surcharge), free bike hire and 2 outdoor pools
  • Express check-out, supervised childcare (surcharge) and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All 214 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks such as late-night room service and free WiFi.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

All-inclusive details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Russian, Spanish

Sustainability

Sustainability practices

Locally-sourced food (80% minimum)
Organic food (80% minimum)
Double-glazed windows
Energy-saving switches
Housekeeping on request
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 1 restaurant
  • 2 beach bars and 1 bar
  • 24-hour room service

Restaurants on site

  • Cocina Milagro
  • Casa Amate
  • Tinta del Pulpo
  • Vegan Bar
  • Sotavento

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Fitness classes
  • Beach yoga
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkelling
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (66736 square feet)
  • Meeting rooms - 5

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Films for purchase

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Turndown service
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 10 per cent
  • Resort fee: MXN 890.73 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have any lifts
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba
Andaz Mayakoba a Concept by Hyatt
Andaz Mayakoba - a Concept by Hyatt Resort
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen

Frequently asked questions

Does Andaz Mayakoba - a Concept by Hyatt have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Andaz Mayakoba - a Concept by Hyatt?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at Andaz Mayakoba - a Concept by Hyatt on 2 Apr 2024 start from HK$2,810.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Andaz Mayakoba - a Concept by Hyatt pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at Andaz Mayakoba - a Concept by Hyatt?

Self-parking and valet parking are free at this property.

What time is check-in at Andaz Mayakoba - a Concept by Hyatt?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Andaz Mayakoba - a Concept by Hyatt?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Andaz Mayakoba - a Concept by Hyatt?

Some rate plans available at this property are all-inclusive.

Where is Andaz Mayakoba - a Concept by Hyatt located?

Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.4 mi (0.7 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Mamitas Beach. Quinta Avenida and Xcaret Eco Theme Park are also within 12 mi (20 km).

Andaz Mayakoba - a Concept by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 375 out of 473 reviews" "
Rating 8 - Good. 65 out of 473 reviews" "
Rating 6 - Okay. 20 out of 473 reviews" "
Rating 4 - Poor. 5 out of 473 reviews" "
Rating 2 - Terrible. 8 out of 473 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hope, Princeton Jct.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yesenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there on a much-needed girls trip and I will never forget it! The staff, especially the beach staff, was amazing! The beach beds, the spicy margaritas, the very modern and clean fitness center, the spacious and upscale rooms, and the fresh and delicious seafood, was all incredible. I especially appreciated the gluten-free food options and vegan bar!
Stayed 3 nights in Feb 2024

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andaz Mayakoba exceeded our expectations. From the moment we arrived until the moment we left, everything was made conveniently available for us to have an incredibly relaxing and memorable vacation. The property is stunning and we loved the attention to detail, the superb customer service, the focus on eco-friendliness, the ease of navigating Mayakoba, and the many dining options. Everything was perfect and we will absolutely return.
Stayed 5 nights in Feb 2024

10/10 Excellent

Leala

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is amazing. I want to particularly commend Paola Umberto and Daniel as well as my Butler. This is a very busy hotel, and they do their best to make everyone feel special just the same. I couldn’t recommend the property more. It is luxurious quiet and access to the beach is wonderful. All the restaurants are amazing. There’s literally nothing wrong with it.
Stayed 2 nights in Feb 2024

10/10 Excellent

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved the staff and the resort . Location & the friendliness of everyone that worked there. The one complaint is the cost of the food and drinks. At the Vegan Bar drinks are $25 each I ordered a virgin Mojito and they charged me the same price for that. lunch with a salad & a sandwich and 1 cocktail $100.00 by the pool or on the beach. If you can get all inclusive I would suggest you do that.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jorge Ignacio

Stayed 3 nights in Jan 2024

2/10 Terrible

Greta

Stayed 2 nights in Jan 2024

10/10 Excellent

Jamel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very very relaxing even with our teenagers and toddler. The service is above and beyond great, very fast, kind, accommodating, helpful with booking tours, taxis, etc. The only thing I wish they had is better breakfast options. We will DEFINITLY stay again!
Stayed 6 nights in Jan 2024

10/10 Excellent

Christian Raphael, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024