Cancun Plaza Caracol Mall Hotels

"I was extremely happy with our stay at Sunscape! I went with another mother and 4 teenagers. We were all entertained and had a fantastic week! The food was amazing! Whether it was the food at the four evening restaurants, the buffet, or the taco bar next to the pool, they all exceeded my expectations! Sunscape was kept very clean. The rooms were immaculate, the grounds were continuously being swept, windows and doors were wiped down and the buffet was constantly being tidied up. The service was phenomenal. Every employee was curtious and wanted to make our experience the best! I was expecting conditioner in the showers in our rooms since I think that is pretty standard. However, the bathrooms just had shampoo and body wash. Sunscape had lots of entertainment during the day at the pool and the beach....volleyball, zumba, ping pong, bags, soccer, etc. However, I wish they didn't put everything away at 5:00. We would have loved to enjoy these things past 5:00. "

"The entertainment staff were fun and engaging. Things that disappointed us: broken elevators, lack of beach towels for each guest, lack of beach chairs for each guest, long lines for restaurants, even the buffet. This resort needs some updates to accommodate the number of guests. "

"Beautiful property with fantastic views. I cannot say enough great things about the staff. We never wanted for a single thing our entire stay. The activities were fun and we loved the nightlife and parties. We will be back! "

"The best part of this resort was the beach, nice soft sand. Unfortunately we didn't luck out with the best weather but it was ok. They have a good variety of food and no one got food poisoning so that's a bonus. The biggest issue was staff not knowing where things were and we didn't know where to go for events or things to do. For example we asked the staff where an event was at the front desk and they gave the wrong floor. The room cleaning service was late in the day when our little guy was sleeping and one day they didn't show so we asked at the desk for a cleaning and we avoided the room for at least 1.5hrs and when we went up to change they finally showed up so we had to go ask again. Other issues for little ones included stairs in the room for a toddler to fall down and a crib that definitely would not pass safety standards where we are from. Little guy could just climb right out onto our bed. There was also no wild life around to see other than a few birds, mostly pigeons. Shows are too late at night for young kids, start at 9pm. We were also given a room with a king size bed instead of two queen sizes as booked and one of our kids had to sleep on the couch. We discovered the kids zone one our third day and that is nice for kids. Otherwise less family friendly than we had hoped."

"Thank you Expedia, customer service has been kind with Expedia, especially with price matches when needed and the hotel property was nice"

"Great location, clean rooms and friendly staff."

"Definitely not as good as the pictures. It is chaotic and loud. Not recommended. Unfortunately we booked it non refundable so and we were only there for a night and we have to leave because the conditions of the property are just not ideal. Don’t go there, waste of money "

"Good"

" I recently stayed at this resort and, unfortunately, my experience was quite disappointing. The property itself is quite small, which might appeal to some, but it also means there are very limited amenities and not much to explore or enjoy during the stay. One of the biggest drawbacks was the lack of food options. The menu felt very restricted, and there wasn’t much variety to choose from, which became frustrating over multiple days. My best option was the buffet. The service also left a lot to be desired. The staff did not come across as particularly welcoming or attentive, which made the overall atmosphere feel less comfortable and relaxing than expected. Additionally, the entertainment provided was underwhelming. The shows were repetitive and not very engaging, so there wasn’t much to look forward to in the evenings. Overall, while the resort might suit someone looking for a very quiet and simple stay, it did not meet my expectations in terms of service, dining, or entertainment."