Tokyo Shinjuku Isetan Hotels

"Staff was very helpful and friendly"

"Very convenient location wise and the transportation from airport to the hotel."

"Clean room, very good A/C, good water pressure, easy check in and check out. 10 mins walk to Shinjuku station. Lots of places to eat inside the building"

"Unfortunately, our experience at this hotel in Shinjuku was disappointing. Throughout our travels in Japan, we’ve found hotel staff to be exceptionally friendly and welcoming, which made this experience stand out in a negative way. We often felt like we were being given the runaround when asking for assistance, and there were several moments where it seemed like staff were talking about us, which made us uncomfortable. The hotel itself also had an unsettling atmosphere that was difficult to ignore. While it’s hard to explain exactly why, the overall vibe felt off and left us with an uncomfortable feeling during our stay. On a positive note, the location was convenient, but overall this was not the level of hospitality we’ve come to expect while traveling in Japan."

"I wish the Godzilla terrace was open. The beds are very hard like a board. Great location in the heart of Shinjuku. Good access to subway and train. The limousine bus stop to and from the airport is one block away."

"Very nice hotel with easy access to Shinjuku Station, 5-7min walk depending on entrance used. Best to use Shinjuku South Gate entrance and exit. That's the closest to the hotel. Lots of shopping and there is an Onitsuka Tiger on the East entrance that is busy but not as busy as the Ginza store. Our room was bigger than expected after reading all the comments of how tiny hotel rooms are. Very spacious for two sisters travelling with a great city view. We had double twin room and we opted for housekeeping everyday so we could have bins emptied and fresh clean towels. Didnt eat in the hotel as we wanted to explore breakfast areas around. Looked at the dinner menu but there were better options outside for what we wanted to eat. Nothing wrong with the dinner menu it just wasn't our preferred meal options. Great there was a washing machine on our 14th floor however it was always busy so never got to actually use it. Woukd have loved to if there was a second or third machine. Might be best to try it first thing in the morning. Vending machine was well stocked and a microwave to heat up quick meals on one of the days we didn’t go out for dinner and picked up a 7-Eleven meal. Staff very friendly even loaned me an umbrella on one of the rainy evening. Overall very good hotel stay and I would stay again. Higher recommend."

"Excellent location but a bit away from the main light rail lines.. very close to all the shops and restaurants in the heart of Shinjuku though. Rooms were small but functional, if you're concerned about the bed, you can ask for additional mattress pads for more "western" style comfort."

"Great location and great staff. Welcoming check in and out. They helped with our luggage transport as well. I would recommend people to stay here. "

"Excellent location, 10 minute walk from Shinjuku station! Room was clean and perfect for a 4 day stay in Tokyo! Staff were lovely and helpful too, will definately be staying here again! "