Birmingham The Custard Factory Hotels

"Fantastic location for city centre and Bullring area"

"I had an absolutely amazing stay at the Crowne Plaza Birmingham City Centre. From start to finish, everything exceeded my expectations. A special mention goes to Ash at reception, who was incredibly pleasant, welcoming, and helpful throughout my stay. He kindly arranged an early check-in and even offered me a late check-out free of charge, which made a huge difference to my trip. The hotel itself was spotless, with a very clean and comfortable environment. The breakfast was excellent—varied, delicious, and very family-friendly. The location is perfect, especially if you’re visiting for events. I stayed during the Birmingham Half Marathon, and the hotel was ideally situated—just about a minute from Centenary Square and around a five-minute walk to New Street Station, making everything easily accessible. Overall, I couldn’t have asked for a better experience. I would highly recommend this hotel and will definitely be returning in the future!"

"Good review won’t be helpful so I will only include negative feedback here, and my review is 3 stars. 1. The breakfast was shocking. I had my breakfast on 4th May which was a bank holiday and I believe bank holiday this hotel should have more customers than usually so the kitchen should prepare more food than usual as well. The breakfast starts on 7am and finish at 10:30 am on bank holiday. I arrived downstairs at 9:40am and there was a queue and the hot breakfast only has egg left, no tomato no mushrooms no sausage no hash brown no bacon… everyone was waiting for the food and stuck in front of kitchen. The toster was burnt and smelled really bad… breakfast I will say it’s very poor due to service and food. It is not as good as Premier In or Traveloge. This is a IHG hotel… 2. The room I had there is no cooling AC, only heating. There was an air conditioner but when I chose to adjust it to cooling mode, it showed me the penal locked and I cannot change it so the room was boiling hot. 3. The toilet 🚽, there was one yellow drop on the surface. I’m not sure if this was the cleaning liquid or someone’s wee. I cleaned it with sanitizer and use hot water to wash it. 4. Right, I will say something positive below: - the location is very good, close to city centre, right behind the police station and in front of cathedral. Walking distance is really nice to everywhere. - the bathroom, except the toilet everything else was spotless and marvelous."

"Great location near to New Street and main amenities of central Birmingham. Downside of the property is the street noise due to location "

"Nice room. Very clean. Located right in the centre"

"friendly"

"We were very pleased with our choice of hotel. Very comfortable room and good breakfast, which was well organised even though it was busy."

"Great budget option for a night in Birmingham"

"Staff were lovely, very helpful and friendly. Breakfast was delicious with plenty of choice. Room was very clean and had everything we needed"