West Haven University of New Haven Hotels

"Nice place"

"Great location and friendly staff."

"I find the hotel strange. The rooms are spacious and well appointed but you have to pay for bottled water which seems absurd given the price for a room. The complimentary coffee in the lounge was tepid (I also wish there was whole milk) and no breakfast was served. When I telephoned about a lost item the person at the desk was not initially helpful (and borderline dismissive) but in the end they called me back and said the item was found."

"The problem I had with this location was that the room smelled like cigarettes. I booked a non-smoking room and there were people smoking outside the room. "

"The room was dusty and dirty especially the bathroom, Please be aware of noise at night! There is a nightclub across the street and you won’t be able to sleep at all. The staff are okay. Do not recommend to stay here. Please go to another Hotel. "

"Everything was excellent except for pool"

"The food was absolutely delicious!! However, some of the staff were rude, inconsiderate, and frankly didn’t seem to want to “deal with us.” On a positive note, one of the bartenders and receptionist were delightful to talk with and were patient, and respectful. Along with this, the cleanliness of the room was simply okay. There were stains on the bedding, no liners in the trash cans, and the floor had salt and stains marks on it as well. And when we tried to ask for housekeeping to clean it while we were away, we came back to a room in the same condition as we left it unfortunately. Overall, a pretty decent experience, but 4 stars because the staff members that were out of this world brought the experience up from 2 stars. "

"The property is in an alley behind some dilapidated buildings it felt very unsafe. The room was small , with nowhere to sit but on the bed. The security was a joke anyone could get into the room easily. They had a free breakfast listed which consisted of waffles , some bread and coffee or tea."

"Wonderful stay as always. Great Location close to Yale, wonderful staff and a great lobby to enjoy coffee and do work. "