Cotai Venetian Macao Casino Hotels

"Property is quite new, friendly staff"

"all good"

"Good"

"Stayed 1 night for my birthday. Plenty of new hotels in Macau but we chose FS because of their service...and so glad we did! Was checked in by Adam Lam. He was very courteous and wished me happy birthday. He asked if we need reservation for dinner and we told him where we liked to go and he said he would try to reserve a table for us. Unfortunately the restaurant was full and Adam recommended another one but we decided to eat elsewhere. We then asked Adam to order a bday cake from Xiao Ting. Adam said usually the cakes are ordered 24hrs in advance but he will arrange. The cake was ordered and arranged to be kept with In Room Dining so we could have it when ever we wanted. Our room was clean, nice & spacious with the view of the Eiffle Tower from The Parisian hotel next door. We were send a small welcome gift of fruits and bday cupcake (which was sooo delicious). When we had the birthday cake that evening, we were surprised that it was quite large (I later learnt that Adam asked Xiao Ting to upgrade our cake to 2lbs instead of 1lb). It was a strawberry cream cake and it was HEAVENLY... one of the best cakes we've ever had. We were able to check out at 2pm (again thanks to Adam) and we had a really relaxing morning in our room. We were checked out by Victoria who was just as courteous and professional. Four Seasons met all our expectations and more. Their small gestures meant a lot to us during our short stay. Thank you FS Team !"

"Simple and spacious shopping area inside hotel. Check in lobby too small. Shower in the room is not good because it cannot hold on to the rack as water pressure makes the handle stand straight and cannot band down, need to hand holding when shower. "

"It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores"

"Wynn Palace Macau a must if you want to spoil yourself and your family. Facilities are fantastic for a memorable and exclusive experience."

"The hotel is VERY FAR away from the main areas of other hotels, and transportation is very inconvenient, shuttle buses to the main areas of Macau are very seldom. The hotel relied on check-in counters of the same group, there were only 3 check-in counters for all 3 hotels. I arrived at 9:45 pm on a Friday night and had to queue up (standing!!!) for 75 mins for checking in. EVERYONE in the hotel lobby was exhausted and impatient. There were impatient guests yelling at the check-in counter, the front desk staff were helpless, and the hotel management did nothing to handle the situation. The room numberings were all in a mess, My room number is 1230 and the room is not arranged according to the number order. Strange enough, 1230 is NOT close to 1229, and there was no signage showing how to reach the room. During checkout, the lobby is filled with people AGAIN, Again, the management seems to take no notice of this situation leaving their guests to wait, and shouting and kids running around in the lobby. The housekeeping of the hotel is generally good, the room is tidy and clean. And the toiletries are of very good quality. I have expectations of the brand L'Occitane, however, the hotel management give it a bad name. I will never go to this hotel again. "

"toilet bowl has stain"