"My wife and I loved our anniversary at this 5 star resort with healthy wildlife and great food, pool, bar, and staff driving the carts. Expedia VIP wristbands were great for daily access to the excellent spa pools (jets, steam, hot tub, plunge, sauna, vitamin shots). Concierges David and Erick were shining stars, booking plans, giving daily updates, checking in, stocking our minibar, and bringing blankets, a memory foam pillow, decor, treats, and bubbly. I always need a concierge now!
We loved Helios eggs Benedict, the attentive lobby cafe (lattes, warm sandwiches, mouthwatering desserts), a la cartes, Japanese, Viva Mexico, and White Sand pool and buffet. The approx. 4'7 Colonial pool fit me (6') but my 5'1 wife couldn't walk in it, sitting empty as guests couldn't keep kids or ladies in deep water. Seaweed varied.
Chic Cabaret (mermaid handing out drinks, pairings), Rock Show, 3 DJ silent party, and Mexican night were fun, but other shows were 15 to 20 min, the disco was shut (lobby DJ), and pools had no foam parties, games, or reggaeton, just Celine Dion and non party songs. Front desk refused our offered chat rate when shown resort messages on my phone, offering it for 3x more money. Our unrenovated room had a broken lock (1 key for 9 nights) and towel animals took approval. Billing: $25 sake billed $60, Chic wine charged double (photos fixed), and cash payment proven by cameras. We prefer Iberostar's vibe, but David, Erick, and Expedia made happy memories!"