「Everything was a 10/10 from start to finish. From booking spa reservations on the website before our trip, to arriving and being handed cold towels, our bags being collected & a delicious drink handed to us during check in was wonderful.
Our concierge host, Zuleima was amazing! She was very attentive, answered all of our requests quickly and just went above & beyond for anything we needed. We missed the mixology class one night & she offered to have the cocktails & ingredients brought to our...
「The property was great and clean, and the staff were amazing, except for our personal concierge, Alfredo. He didn't help with my grandson's birthday reservation or getting balloons and a cake (we told him we were there for my grandsons 1st birthday and would definitely pay for the items and assistance). Once we told him that we didn't want to attend the free massage, which wasn't free until you went to the hotel seminar, his whole demeanor changed, and he became very cold. Our second concierge,...