“Good hotel overall. Unfortunately, the room we originally booked was unavailable at check-in. However, the staff and manager, Luca, handled the situation professionally and upgraded us to a room with a Fallsview for the inconvenience. The team was very accommodating and made a genuine effort to ensure we still had a great trip despite the issue.”
“Good hotel overall. Unfortunately, the room we originally booked was unavailable at check-in. However, the staff and manager, Luca, handled the situation professionally and upgraded us to a room with a Fallsview for the inconvenience. The team was very accommodating and made a genuine effort to ensure we still had a great trip despite the issue.”
Joseph