雙床房, 2 張單人床 | 書桌、遮光窗簾/窗簾、免費嬰兒床、免費 Wi-Fi

倫敦溫布利宜必思酒店的評價

3 out of 5
倫敦溫布利宜必思酒店
South Way, Wembley, Wembley, England

評價

8.2

很好

10 分評分,優異;1000 則評價中有 400 則" "
8 分評分,不錯;1000 則評價中有 377 則" "
6 分評分,一般;1000 則評價中有 123 則" "
4 分評分,欠佳;1000 則評價中有 56 則" "
2 分評分,很差;1000 則評價中有 44 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Wai Lan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Man Yi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體住宿環境舒適
環境舒適 服務很好 但夜晚街上較為嘈吵
於 2022 年 3 月住了 1 晚
ibis London Wembley 於 2022年4月24日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, ibis London Wembley

8/10 不錯

Bianle

讚好:職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 3 晚

10/10 優異

Haolong

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 4 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A good place to stay.
This is a good place just next to the Disigner Outlet which is a good place for shopping. I like the lounge at the lobby when we enter the hotel. It is a morden disign. The room is okay and equipped. The breakfast is a good memory even I have to pay on top. I like this hotel and I will recommend this to my friends. When I come to England again, I'm sure I will stay here again.
於 2019 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good value
Staff are nice and helpful. Room a bit old but price is justified. Food is good too.
於 2018 年 11 月住了 8 晚

8/10 不錯

Kajol

家人同遊
讚好:設施服務
It’s a very good area, Staff etc.
於 2024 年 4 月住了 2 晚

6/10 一般

Chris

Even with the window open all the time the room was far too hot with no way of cooling down.
於 2024 年 4 月住了 3 晚

6/10 一般

russell

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Had a double room with two single beds for one night.The room was on the small size the two single beds were very small .went for breakfast at 8.45 .all that was on offer was cereal or toast
於 2024 年 4 月住了 1 晚

8/10 不錯

Khuram S

讚好:整潔度、職員與服務、設施服務和住宿狀況
Would have been nice to have been offered something on the house such as breakfast, or drinks etc. The room was nice, excellent shower, clean and nice and high up as one of the highest floors.
於 2024 年 4 月住了 3 晚
Team Ibis 於 2024年4月21日的回應
Dear Khuram,Thank you for your feedback, and we're glad to hear that you enjoyed the nice room with an excellent shower and the high floor placement. We apologize for any inconvenience you experienced and understand your disappointment regarding the sofa bed. Your suggestion regarding offering something complimentary as a gesture of goodwill is duly noted and will be considered in our efforts to enhance guest satisfaction. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Ibis Wembley

8/10 不錯

Virginia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was really clean
於 2024 年 4 月住了 2 晚
Ibis Wembley 於 2024年4月21日的回應
Dear Guest,We're thrilled to hear that you found our property exceptionally clean! Maintaining a pristine environment for our guests is a top priority for us. Thank you for recognizing our efforts, and we hope to welcome you back for another wonderful stay in the future.Kind regards,Ibis Wembley

8/10 不錯

Gladys

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The staff were nice and helpful. I didn’t like the breakfast. What should have been kept warm were left cold.
於 2024 年 4 月住了 2 晚
Steve 於 2024年4月16日的回應
Dear Gladys,We apologize for the breakfast not meeting your expectations despite the courteous service provided by our staff. Your feedback regarding the temperature of the items will be addressed promptly. We value your input and strive to continuously improve our offerings.

10/10 優異

Sharon (Horley)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The ibis hotel was extremely convenient for an event at the OVO arena, it meant that we didn’t have to battle the crowds going home afterwards late at night and we could arrive early allowing us to leisurely ready ourselves for our evening out. It was a 6min walk the bar was open when we got back giving us the opportunity for a much needed nightcap. The common areas were tastefully decorated and clean, the staff attentive and polite, the rooms perfectly adequate my only complaint was the toilet flush didn’t always work and the bathroom in general smelt of urine. However that being said I would highly recommend and wouldn’t hesitate to use again.
於 2024 年 3 月住了 1 晚
Ibis Wembley 於 2024年4月12日的回應
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that our hotel's convenient location for the OVO arena event made your stay enjoyable and stress-free. It's wonderful to know that you found the proximity to the arena and the availability of our bar beneficial for your evening plans.We're also pleased that you found our common areas tastefully decorated and clean, and that our staff provided attentive and polite service. However, we apologize for the inconvenience caused by the issues with the toilet flush and the unpleasant smell in the bathroom. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved.Thank you for recommending our hotel, and we're delighted to hear that you wouldn't hesitate to stay with us again. If you have any further comments or if there's anything else we can do to enhance your experience, please feel free to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ibis London Wembley

10/10 優異

Chloe

於 2024 年 3 月住了 1 晚

10/10 優異

Danielle

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel, clean, comfortable and spacious room. Staff very helpful as well. My second stay here as a 5 minute walk from the entrance to Wembley Stadium and Wembley Arena. Great area with lots of shopping and dining options as well. Not too far from the underground station as well.
於 2024 年 3 月住了 2 晚
Team Ibis 於 2024年4月12日的回應
Dear Guest,Thank you for your kind words and for choosing to stay with us again. We're thrilled to hear that you had a great experience during your second stay at our hotel.It's wonderful to know that you found our hotel clean, comfortable, and spacious, and that our staff were helpful throughout your stay. We're delighted that our convenient location near Wembley Stadium and Wembley Arena, as well as the nearby shopping and dining options, added to the enjoyment of your visit.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for many more enjoyable stays in the future. Kind regards,Ibis Wembley

10/10 優異

ROSINA

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
db 於 2024年4月21日的回應
Dear ROSINA,Thank you for taking the time to share your positive feedback with us following your recent stay at ibis London Wembley. We are delighted to hear that you had an excellent experience during your time with us.Your perfect rating means a lot to us, and we're thrilled to know that we met or exceeded your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Warm regards,ibis London Wembley Reception

10/10 優異

Lauren

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good stay, very close to Wembley Arena! Would definitely stay again.
於 2024 年 3 月住了 1 晚
Steve 於 2024年4月16日的回應
Dear Lauren,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

8/10 不錯

Deborah

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Prima voor een korte trip
於 2024 年 3 月住了 1 晚
Steve 於 2024年4月16日的回應
Dear Deborah,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

6/10 一般

Joanne

讚好:整潔度
於 2024 年 3 月住了 1 晚
DB 於 2024年4月21日的回應
Dear Joanne,Thank you for taking the time to share your feedback with us following your recent stay at ibis London Wembley. We appreciate your input, as it helps us understand how we can better serve our guests.We're sorry to hear that your experience fell short of expectations and that we didn't fully meet your needs during your stay. If there are specific areas where you feel we could improve, we would be grateful for any additional feedback you could provide.Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,ibis London Wembley Reception

8/10 不錯

Omar (Portmore)

讚好:整潔度、職員與服務和住宿狀況
Had a comfortable stay for one night
於 2024 年 3 月住了 1 晚
Diana 於 2024年4月1日的回應
Dear Omar,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you had a comfortable experience during your stay.Your satisfaction is important to us, and we appreciate your positive rating. If there are any areas where you believe we can improve and earn that extra star for a perfect rating, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,DianaReceptionistIbis London Wembley

2/10 很差

Samira

於 2024 年 3 月住了 1 晚
Diana 於 2024年4月1日的回應
Dear Samira,Thank you for sharing your feedback with us, although we're disappointed to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide more details about your stay and what aspects you found unsatisfactory. Your feedback is invaluable to us as we strive to continually improve our services and facilities to ensure that all our guests have a positive experience.Please feel free to reach out to us with any additional comments or concerns you may have. We value your input and hope to have the opportunity to address any issues and regain your trust in the future.Warm regards,DianaReceptionistIbis London Wembley

10/10 優異

Kevin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Prima hotel, nette kamers, prima ontbijt. Op enkele honderden meters van Wembley Stadium, wat handig is als je een voetbalwedstrijd of concert wenst bij te wonen. Ook vlak aan een shoppingcenter met tal van restaurants. De metrohalten Wembley Central en Wembley Park liggen op twaalf minuten wandelen van het hotel. Met deze metrolijnen sta je ook vrij snel in het centrum van Londen.
於 2024 年 3 月住了 3 晚
Diana 於 2024年4月1日的回應
Beste Kevin,Bedankt voor je geweldige recensie!We zijn blij om te horen dat je genoten hebt van je verblijf bij ons en dat je de kamers en het ontbijt hebt gewaardeerd. Onze locatie nabij het Wembley Stadium biedt inderdaad veel gemak voor gasten die een voetbalwedstrijd of concert willen bijwonen, en de nabijheid van het winkelcentrum met diverse restaurants draagt ook bij aan een aangenaam verblijf.Het is geweldig om te horen dat je de nabijheid van de metrohaltes Wembley Central en Wembley Park hebt opgemerkt. Deze bieden inderdaad snelle toegang tot het centrum van Londen, waardoor onze gasten gemakkelijk kunnen genieten van alles wat de stad te bieden heeft.Nogmaals bedankt voor je positieve beoordeling en we hopen je in de toekomst opnieuw te mogen verwelkomen voor een fantastisch verblijf.Met vriendelijke groet,DianaReceptionistIbis London Wembley

10/10 優異

Monica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Steve 於 2024年3月25日的回應
Dear Monica,Thank you for the your ratings! Looking forward to hosting you again soon! We Look forward to welcoming you back soon!Regards,Team Ibis London Wembley

6/10 一般

Kim

讚好:職員與服務、設施服務和住宿狀況
Great location and love the style. Rooms were small though and could be cleaner.
於 2024 年 2 月住了 3 晚
Chidozie 於 2024年3月19日的回應
Thanks for your feedback, Kim! We appreciate you mentioning our location and style. We're always working to improve our rooms and will take your comments on board.

10/10 優異

Tanvi

讚好:整潔度、職員與服務和住宿狀況
Great experience
於 2024 年 2 月住了 1 晚
Chidozie 於 2024年3月19日的回應
Thank you, Tanvi! We're so glad you had a great experience.

10/10 優異

Sean

讚好:整潔度、職員與服務和住宿狀況
During my one night stay the staff were really friendly check in was quick and easy as was check out. Breakfast was good with a great selection of hot and cold options and the breakfast staff were friendly. Would definitely stay there again when in that part of the city.
於 2024 年 2 月住了 1 晚
Chidozie 於 2024年3月19日的回應
Thank you for the great review, Sean! We're so glad you enjoyed your stay and our friendly staff. See you next time!

10/10 優異

Christina

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel in nice location and walking distance from station, wembley stadium and arena
於 2024 年 2 月住了 1 晚
Chidozie 於 2024年3月19日的回應
Thank you, Christina! We're glad you enjoyed our hotel's great location and proximity to Wembley attractions. See you next time!

4/10 欠佳

Eirini

讚好:職員與服務
不滿:住宿狀況
於 2024 年 2 月住了 1 晚
Steve 於 2024年3月25日的回應
Dear Eirini,Thank you for your rating. We're sorry we didn't meet your expectations this time. We'll strive to improve.We hope you will give an other opportunity to serve you better in the Future stays with us.Regards,Team Ibis London Wembley

8/10 不錯

Gary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Diana 於 2024年2月19日的回應
Dear Gary,Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5.We're glad to hear that you had a positive experience overall, but we also want to ensure that we address any areas where we can improve. If there are any specific aspects of your stay that you believe could be enhanced, or if there's anything else you'd like to share with us, please don't hesitate to reach out.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,DianaReceptionist

4/10 欠佳

Justin

不滿:整潔度、住宿狀況和客房舒適度
Not What i expected
First time in Ibis and my last. Overpriced for what you get. Very hot room that doesn't cool down extremely uncomfortable bed and room in major need of upgrading. Staff very polite and courteous and downstairs is quite nice but i guess that's to make guests think the rooms will be nice. For £109 per night i expected more in my opinion Ibis is a Overpriced budget hotel
於 2024 年 1 月住了 3 晚
Diana 於 2024年1月23日的回應
Dear Justin,Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any discomfort you may have encountered.We appreciate your kind words about our polite and courteous staff, as well as the positive comments about the downstairs area. However, we regret that the room temperature, bed comfort, and overall condition did not align with your expectations. Your comments are valuable, and we will review these concerns to identify areas for improvement.We understand your sentiments about the perceived value for the price paid, and we take your feedback seriously. Please be assured that your comments will be shared with the relevant teams to address the issues you've raised.We apologise for not meeting your expectations on this occasion and hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.Best regards,DianaReceptionistIbis London Wembley

8/10 不錯

Elin

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Norwegian girl
Good size room, very clean. Terrible breakfast.Lousy service in the bar. Very good service in the reception.
於 2024 年 1 月住了 1 晚
Steve 於 2024年1月22日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the room size and cleanliness; however, we're sorry to hear about your disappointment with the breakfast and bar service.We apologize for any inconvenience caused and want to assure you that your feedback is valuable to us. We will address the issues raised with our team to ensure we provide a better experience in those areas.On a positive note, we're delighted to hear that you had a very good experience with our reception team. We strive to deliver excellent service across all aspects of our hotel, and your input helps us in our continuous efforts to improve.If you have any further details or suggestions you'd like to share, please feel free to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing Ibis London Wembley.

10/10 優異

Thais

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muito satisfatório. Obrigada
於 2023 年 12 月住了 4 晚
Diana 於 2024年1月20日的回應
Querida Thais,Agradecemos imensamente pela sua avaliação perfeita de 10/10! Ficamos muito felizes em saber que sua estadia foi muito satisfatória. Se precisar de qualquer coisa ou tiver sugestões para tornar sua próxima estadia ainda melhor, não hesite em nos informar. Estamos ansiosos para recebê-la novamente no Ibis London Wembley.Com os melhores cumprimentos,DianaRecepcionistaIbis London Wembley

10/10 優異

Joel

於 2024 年 1 月住了 1 晚
Diana 於 2024年1月20日的回應
Dear Joel,Thank you for your fantastic 10/10 rating! We're thrilled to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions in the future, feel free to share them with us. We look forward to welcoming you back to Ibis London Wembley for another exceptional stay.Best regards,DianaReceptionistIbis London Wembley

8/10 不錯

Bharat

讚好:整潔度、職員與服務、設施服務和住宿狀況
Diana 於 2024年1月20日的回應
Dear Bharat,Thank you for taking the time to share your feedback and awarding us a 4/5 rating. We appreciate your input, and we're interested in learning more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again and exceed your expectations.Best regards,DianaReceptionistIbis London Wembley

10/10 優異

mercy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Diana 於 2024年1月8日的回應
Dear Mercy,Thank you so much for taking the time to share your 5/5 rating! We are thrilled to hear that you had an excellent experience during your stay with us. Our team, especially Diana at the reception, is dedicated to providing the best service possible, and we're delighted to know that we could meet your expectations.If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay.Warm regards,DianaReceptionistIbis London Wembley

6/10 一般

Chaturbhuj

於 2023 年 12 月住了 1 晚
Ibis Wembley 於 2024年1月12日的回應
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and value your perspective. We're sorry to hear that your experience fell short of expectations. Understanding more about your specific concerns would be helpful for us to address and improve. Please feel free to reach out with any additional details. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best Regards,Ibis Wembley

8/10 不錯

Leah

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Diana 於 2024年2月19日的回應
Dear Leah,Thank you for sharing your feedback and rating your experience with us as 4 out of 5. We're pleased to hear that you had a positive overall experience during your stay. If there are any specific areas where you believe we could improve or if there's anything else you'd like to share with us, please feel free to let us know. Your feedback is important to us as we continuously strive to enhance our services and provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,DianaReceptionist

10/10 優異

Bomgboye

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
ok
於 2023 年 12 月住了 2 晚
Diana - Receptionist 於 2023年12月28日的回應
Dear Bomgboye,Thank you for taking the time to rate your stay with us. We are thrilled to see that you had a positive experience during your visit to Ibis London Wembley, reflected in your 5/5 rating.If you have any specific feedback or if there's anything you particularly enjoyed about your stay, feel free to share it with us. We appreciate your support, and we hope to welcome you back for another excellent stay in the future.Best regards,DianaReceptionistIbis London Wembley

6/10 一般

Elizabeth

親子同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Room to small for a family room and second bed was poor
於 2023 年 12 月住了 4 晚
Diana - Receptionist 於 2024年1月2日的回應
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize that the room size and the second bed did not meet your expectations.Your comments are important to us, and we will take them into consideration as we strive to improve our services. If you have any additional details or specific suggestions on how we can enhance our family room accommodations, please feel free to share.We value your feedback and hope to have the opportunity to better serve you in the future. If you decide to stay with us again, please let us know of any preferences, and we will do our best to make your experience more comfortable.Best regards,DianaReceptionistIbis London Wembley

6/10 一般

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
Overnight stay
Went to a gig at Wembley so okay for a place to sleep overnight. Did the job for what I needed. Some sofas in bar area heavily stained and needed deep cleaning or replacing but other than that hotel is fine for a short stay.
於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月20日的回應
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Good location
Good location for Wembley stadium or the arena. Probably a bit expensive for the standard of hotel. Overall ok
於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

8/10 不錯

Molly

於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 優異

Stella

於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley

10/10 優異

Krisztina Szilvia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Comfortable clean room. Good services.
於 2023 年 10 月住了 3 晚
Team Ibis 於 2023年12月18日的回應
Dear Krisztina,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ibis Wembley

10/10 優異

Julie

家人同遊
Lovely hotel
This is a lovely hotel, and in a great location for Wembley stadium, outlet shopping centre. Breakfast was lovely, would definitely stay here again.
於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Julie,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Wembley

4/10 欠佳

Abi

於 2023 年 12 月住了 1 晚
Diana 於 2023年12月28日的回應
Dear Abi,Thank you for taking the time to provide your rating. We noticed you rated your experience as 2/5, and we appreciate your feedback. While your rating doesn't include specific comments, we would love to understand more about your stay and any areas where we can improve.If there are particular aspects that didn't meet your expectations or if you have suggestions on how we can enhance our services, please feel free to share more details. We value your input, and your satisfaction is important to us.If you prefer to discuss your experience further or have specific concerns, please don't hesitate to reach out directly. We're here to ensure our guests have a positive and enjoyable stay, and your insights help us in achieving that goal.We look forward to hearing from you.Warm regards,DianaReceptionistIbis London Wembley

4/10 欠佳

Toni

親子同遊
不滿:整潔度、設施服務和住宿狀況
I have picture of mould from our room! And other dirty and broken things. The carpets were filthy. Staff friendly but would not in a million years pay that extortionate amount to stay again.
於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Toni,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Wembley

10/10 優異

Joanna

讚好:職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Team Ibis 於 2023年12月18日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Wembley