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帝國府套房酒店的評價

4 out of 5
帝國府套房酒店
81-83 Inverness Terrace, London, England

評價

7.0

不錯

10 分評分，優異；545 則評價中有 111 則" "
8 分評分，不錯；545 則評價中有 195 則" "
6 分評分，一般；545 則評價中有 125 則" "
4 分評分，欠佳；545 則評價中有 75 則" "
2 分評分，很差；545 則評價中有 39 則" "

7.2/10 

整潔度

7.2/10 

職員與服務

6.6/10 

設施服務

7.2/10 

住宿狀況

6.6/10 

環保程度

評價

6/10 一般

真實旅客

讚好：職員與服務
地點方便，但不推薦住3天以上
半公寓模式，checkin前台在別棟，相信照片中較大的房間是地下一層吧，入住時安排了地下一層帶窗的，但畢竟來旅聽到是到下一層也是有點抗拒，沒有去看房直接跟前台說要求給2，3樓(帶露台的)，他們說客滿，但其實我訂房時就知道有地下一習的也要求給高樓層，但還是沒疫安排，最後安排去了4樓，升降機只到3樓，還要拿幾個行李上到4樓，正確來是閣樓吧，走道很小，房間也很小，雖然也是帶有小廚房，但這是英式房除的屋頂，窗子很小地是木板走動起來下層都感覺得到，有點失望，我們在倫敦住一星期，你要親自到前台要求房間清掃才行，而且只是3天一次，洗衣房是收費。但地點的確很方便，綠紅綠地鐵站都有，而且餐廳很多有尤其是廣東菜，可以走路到hyde park~ 可以寄存行李，但鄧是要爬樓梯。。 要是像我們要住很多晚的話，覺得其實還有很多選擇
於 2019 年 9 月住了 6 晚

8/10 不錯

Koon wah

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 8 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was way too different from the picture. I felt itchy after I slept on the bed. You have to call and request for cleaning up services if you need one. The phone number they stated in the room was connected to some random voice mail with no one speaking English, plus there is no phone in the room so you have to make a call with your cellphone. The staff was not helpful. When I asked them to keep the luggages, the receptionist gave me a keycard for the luggage room and then he just walked out to smoke, so basically everyone can access to the luggage room with the keycard.
於 2019 年 8 月住了 6 晚

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
酒店的職員安排了一間地庫的房間，訂房時幷沒寫明是地庫房間，須要搬行李上下樓梯。房間雖然翻新過但裝修很粗糙，空氣不流通房間清潔不幹淨。
於 2019 年 5 月住了 3 晚

8/10 不錯

Yiu Fai Bennett

讚好：整潔度和客房舒適度
於 2019 年 5 月住了 4 晚

6/10 一般

kaying (hong kong)

讚好：整潔度和職員與服務
close to Bayswater station but the room is not very spacious and the bathroom is quite small.
於 2018 年 7 月住了 4 晚
Reservations 於 2018年8月2日的回應
Dear Guest Thank you for staying with us. Kind Regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location
closed to underground within 5 mins walking. Waitrose. Sainsbury, Tesco and M&S nearby. Lots of restaurants and locates in zone 1, easy access to travel within zone 1 and 2.
於 2018 年 2 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
生活機能方便
步行可到地鐵站，超市餐廳多，生活機能方便。廚房設備新，無切菜砧板和抹布是美中不足的地方。
於 2017 年 6 月住了 5 晚

8/10 不錯

wai yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 4 晚

10/10 優異

tik fung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不錯的體驗
近地鐵站，附近有超市有餐廳，可惜安排住在basement,不能使用升降機。

10/10 優異

Tak Hing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General not bad hotel and nearly bayswater station. Only remarks that of the reception not at the same building and no any indication.

8/10 不錯

Maite

伴侶同遊
讚好：整潔度和住宿狀況
Hay que recoger las llaves en otro edificio pero es en la misma calle, no es tanto inconveniente. Lo bueno que es una recepción abierta 24h. El primer día no funcionaba el agua caliente pero lo solucionaron. Nos guardaron las maletas el último día hasta ir al aeropuerto, genial. Nos tocó la boardilla y solo había ascensor hasta la 3a planta y la última, la 4a se tiene que hacer a pie. Tiene secador de pelo, microondas y vajilla justa para dos, pero suficiente. Muy bien comunicado y rodeado de restaurantes y supermercados.
於 2024 年 5 月住了 3 晚

6/10 一般

Tracey

不滿：整潔度
Convenient location with good tube links. Accommodation was basic and tired, in need of some repairs and internal redecoration. The apartment was spacious for the price and the hotel reception where check in happened was pleasant and well staffed. Unfortunately the bed linen was not clean and I had to raise this and have it replaced. As this is a basic requirement from my perspective I would not stay again.
於 2024 年 5 月住了 2 晚

8/10 不錯

Matteo

讚好：住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

Taufiq

讚好：整潔度和住宿狀況
Quiet
於 2024 年 4 月住了 1 晚

10/10 優異

John

家人同遊
讚好：整潔度、設施服務和住宿狀況
The front desk staff and the porter, Joseph, had an excellent customer first attitude. The staff makes this locale a great place to stay when visiting London.
於 2024 年 3 月住了 8 晚

2/10 很差

Carina

Llk
於 2024 年 3 月住了 4 晚

8/10 不錯

Suzann

家人同遊
Fab location and staff, apartment bit lacking
You have to check in at a hotel down the road, which is easy to find on google maps, the staff on reception were really friendly , they let us keep our luggage there until our room was ready! Apartment was nice, small but big enough for needs, It could just do with some maintaining in some areas though, but for the price we paid in this area i suppose this is to be expected!!! Could also do with some extras as it is really sparse with supplies, such as no hand towels, tea towel, there are basically 2 of everything. The apartment was red hot so we turned heating off , but radiators still came on Shower was really nice once we'd worked out how to turn the temp down, but a bit of a concern was the shower tray, i think it needs looking at, as it feels to bow in the middle and we daren't stand on it as it felt like it was going to break. I would stay again for the area , which is such a nice area, just across from Kensington gardens at one end of street and shops and bars at the other, much quieter than staying closer to the city, really good transport link as well.. All in all happy with it , id give Location 5 out 5 apartment 2.5 out 5 , staff 5 out 5 !!!
於 2024 年 2 月住了 2 晚

8/10 不錯

Françoise

於 2024 年 2 月住了 4 晚

2/10 很差

Andrew

商務旅客
不滿：整潔度和客房舒適度
Waste of money
Dirty accommodations, too small. Check in place was changed and I struggled to find new location
於 2024 年 2 月住了 2 晚

10/10 優異

Marco

多人同遊
讚好：設施服務
不滿：整潔度
於 2023 年 12 月住了 7 晚

8/10 不錯

Rene

多人同遊
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 4 晚

8/10 不錯

Alex

家人同遊
讚好：整潔度、設施服務和住宿狀況
This property provided us with a nice spacious room. It was overall a good stay in london for the price.
於 2023 年 11 月住了 1 晚

6/10 一般

Stephen

讚好：整潔度和設施服務
Best thing about the property is the location. 3 minute walk to Bayswater station and 8 minutes to queensway station, easy access to several tube lines. 10 minutes and you are in Kensington Gardens. Property is located in a quieter road. Next street has many shops and restaurants. I had apartment 9c on top floor. Condition was disappointing with pealing wallpaper and worn out laminate flooring. Ok for short stay
於 2023 年 10 月住了 2 晚

6/10 一般

Harald

家人同遊
讚好：整潔度
於 2023 年 10 月住了 4 晚

10/10 優異

Alec

讚好：整潔度和客房舒適度
Good value for London. Decent accommodation.
Apartment was in great location very near two tube stations. It was clean and the small kitchen unit was well equipped for basics. Sound proofing isn’t great. You wouldn’t want to have noisy neighbours. Mattress on bed could be a bit better also. It was old and springy. Overall though by London standards this is good value, especially if there are two or three staying.. I’ve stayed in some absolute slums in London for higher prices than I paid here. Would recommend and would stay again.
於 2023 年 9 月住了 3 晚

10/10 優異

yves

親子同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Nous avons beaucoup apprécié l'accueil, les personnes sont très serviables, l'appartemenr fonctionnel et deplus bien situé pour faire un maximun de visites. nous recommandons sans hésitation
於 2023 年 7 月住了 7 晚

4/10 欠佳

Gayle

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Bayswater is an excellent area for access to tube, for groceries and eateries and to tourist attractions in London. Room was VERY small. While the website states air conditioning the units have been disconnected in most rooms. We stayed for a week and the only time the room was serviced was once when we specifically requested this.
於 2023 年 7 月住了 7 晚

8/10 不錯

Terje

家人同遊
讚好：整潔度和客房舒適度
Bra overnattingssted i et fint område.
Sentralt beliggende leilighet med god standard og greie betingelser. Kort unna Metro, med mange butikker og restauranter i nærheten. Vi trivdes godt her og kan varmt anbefale stedet til andre.
於 2023 年 7 月住了 5 晚

2/10 很差

Mary

家人同遊
不滿：客房舒適度
The would never go back
An awful experience! I would never go back. The site stated the rooms had AC . First we were told , it was a third party site and they were not responsible for what it said. Then we were told they did have AC’s in some rooms, but they didn’t work and they tried to convince me that was sufficient. They made no sense. I asked for a refund so I could find other accommodations. I had just paid 20 minutes before. I waited 45 mins for the manager who left without talking to me. I was told I needed to email them. They would not refund me. They them showed me 3 other room options with ac’s that didn’t work either. The second night they then put us in a studio with a barely working ac that went down 2 degrees after 24 hrs. The bed was broken, the hall had dirty stained carpets, wallpaper peeling off the walls, and towels that smelled of mildew. The site images make the rooms much larger then they actually are. The rooms are very worn down. The shower door literally fell off into the shower. They also refused to reund me the difference for a studio instead of a one bedroom which I had booked. They said the studio was actually bigger than the one bedroom, which was complete BS. They were pleasant at the front desk but lied to me over and over saying they would take care of us or refund me. In the end all they did was give me a fan and waste my time .
於 2023 年 7 月住了 4 晚

10/10 優異

Kate

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great location and lovely clean place.
Front Desk Team 於 2023年7月10日的回應
Thank you very much for your review. We hope to see you again soon, Kate!

4/10 欠佳

Clara

家人同遊
讚好：整潔度
不滿：住宿狀況
Quiet area. Good price. Nice staff. Horrible bed. Floor damaged severely. No air conditioning. Won’t be going back.
於 2023 年 6 月住了 1 晚
Font Desk Team 於 2023年6月29日的回應
Thank you for taking the time to write your review as it helps us improve in the future. We apologise for the poor experience that you had encountered whilst you were at your stay here with us. Due to the heat, we've provided fans in every room in the wardrobe. If there is no fan, then please let our reception know as we are open 24hours and we can assist you as quickly as possible. We again are sorry for not reaching your expectations. We are glad that you enjoyed the location. We hope to see you again soon, Clara!

6/10 一般

Lesley

多人同遊
Tired interior
The property looks good on the outside but its tired on the inside. Our room smelt of cigarette smoke and the aircon was off in the whole building when it was 30 degree heat, no fan was available either. Reception were helpful and moved us to another room to clean.
於 2023 年 6 月住了 2 晚
Front Desk Team 於 2023年6月27日的回應
Thank you for taking the time to write your review as it helps us improve in the future. We deeply apologise for your poor experience. We also apologise for the building malfunction that caused the entire buildings aircon to stop working. We also apologise about there being not enough fans as we tend to get very busy in this time of month which causes a shortage. Despite this, we are glad to have been able to have helped you. We hope to welcome you again soon, Lesley!

8/10 不錯

Rebecca

於 2023 年 6 月住了 2 晚
Front Desk Team 於 2023年6月27日的回應
Thank you for your review! We hope to see you again soon, Rebecca!

8/10 不錯

Shaun

家人同遊
讚好：整潔度、設施服務和住宿狀況
The property was close to everything on Queensway. Restaurants, tube stop, buses, groceries, and shops. It was close to Hyde Park and Kensington Park. The Imperial Court Suite flat I had was not the flat in the picture I thought I was getting. I was by myself and it was small, my daughter and son-in-law had another flat and it was really small not big enough for two. I know you have different pictures of different flats but my suggestion is if you show a picture and send it with the confirmation that is the flat that should have been given. Make sure you also make know that there is a separate building for check in then where you will be staying.
於 2023 年 5 月住了 8 晚
Front Desk Team 於 2023年6月27日的回應
Thank you for taking the time to write your review as it helps us improve in the future. We apologise that you found the room quite small for your standard. We will also take your suggestion in and we will talk about your concern of the photos. We hope to welcome you again soon, Shaun!

2/10 很差

Simon

家人同遊
不滿：整潔度、設施服務和住宿狀況
A terrible property. Damages through two apartments. Supposed to be ‘Superior’ rooms and both sub-standard. Gum stuck to the edge of the table, floor damaged, side surfaces badly chipped and damaged. Air conditioning switched off throughout the building, ‘because it’s not hot in London yet’. No noticeable soundproofing, so footsteps, water systems and general noise.
於 2023 年 5 月住了 1 晚
Front Desk Team 於 2023年6月27日的回應
Thank you for taking the time to write your review as it helps us improve in the future. We deeply apologise for your poor experience whilst you were at your stay with us. We have taken in your feedback and we highly appreciate it. We are also sorry for the poor customer service you received regarding the air conditioning and we can guarantee this will not happen again. We hope to welcome you again soon, Simon!

6/10 一般

Michalis

商務旅客
不滿：客房舒適度
Very average stay.. Exaggeration of the advertice
The advertisement of the property is not reflecting the reality. Old, damaged furniture, totally unconfortable and noisy bed, no sofa or other furniture. Just a bed, a table and 2 plastic chairs... total area of the room no more than 5-6 square meters... bathroom very small and totally uncomfortable. No lift available for the floor i was placed. have to carry my luggage through straits no more than 50 cm wide...
於 2023 年 4 月住了 5 晚
Front Desk Team 於 2023年6月27日的回應
Thank you for taking the time to write your review as it helps us improve in the future. We apologise that we did not meet your expectations in terms of the accommodation. We appreciate your feedback and I am happy to say we have improved from this. We hope to welcome you again soon, Michalis!

8/10 不錯

Simon

家人同遊
讚好：整潔度
Small Eggs - over easy
We had a lovely time in London and the location of this property was great. However, the overall property is very "tired" and needs a bit of updating. The bed is a double so my wife and daughter shared the room and I slept on the couch. The room was surprisingly small - the photos are extremely deceiving. Glad we only needed it as a home base because hanging out in the room for too long would have been too much. Nice to have a kitchen and place to come back to but we felt on top of one another. Bathroom was nice and clean but the size of a phone booth.
於 2023 年 3 月住了 12 晚
Office 於 2023年5月3日的回應
Dear Guest, thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us, however we are disappointed to hear that the room was not exactly to your liking. We hope to see you again soon and share an even more positive experience!

4/10 欠佳

Diana

伴侶同遊
不滿：住宿狀況
The property was run down, not what you would expect. Needs attention, not like the photos online.
於 2023 年 3 月住了 1 晚
Office 於 2023年3月16日的回應
Dear Diana, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. We invite you to contact us to discuss your experience in more detail. Kind Regards.

4/10 欠佳

Home

商務旅客
不滿：整潔度和客房舒適度
於 2023 年 3 月住了 1 晚
Office 於 2023年3月16日的回應
Dear Guest, thank you for leaving a review. Please contact us to discuss your experience with us in further detail. Kind Regards.

2/10 很差

Joseph

於 2023 年 3 月住了 1 晚
Fadil 於 2023年4月11日的回應
Dear Joseph, we are sorry to hear that your expectations have not been met. We invite you to contact us so that we can discuss this further. Kind Regards.

10/10 優異

Sofia

於 2023 年 3 月住了 3 晚
Amtul 於 2023年3月6日的回應
Thank you for staying with us, we wish to see you soon again !!!

8/10 不錯

DENIS

家人同遊
讚好：整潔度和客房舒適度
Séjour proche de Londres !
Séjour de 3 nuits dans cet hôtel-appartement. Emplacement nickel - proche du métro et du centre de Londres. Rue parallèle avec nombreux fast-food. Proche Hyde parc. Appartement propre. Mais ne pas s’attendre à un 3 étoiles. Juste le nécessaire pour le nombre de personnes par rapport à l’équipement. On prenait nos repas à l’extérieur, donc pas de souci non plus pour nous de ce côté. Personnel à l’accueil très sympa et efficace.
於 2023 年 2 月住了 3 晚
Office 於 2023年3月16日的回應
Dear Denis, thank you for taking a moment to leave us a review. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Imperial Court Suites in the near future. Kind Regards.

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度和客房舒適度
A shame
Not great experience, the other rooms were used for more than sleeping... Also the patio door didn't lock so I didn't feel safe leaving my valuables in the room through the day.
於 2023 年 2 月住了 2 晚
Office 於 2023年3月16日的回應
Dear Guest, Thank you for taking the time to provide valuable feedback. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us to discuss your experience further. Kind Regards.

6/10 一般

Samantha

多人同遊
讚好：整潔度和客房舒適度
Paper thin walls
The apartments are located in a nice area with plenty to offer. The apartments were clean. My only complaint is that the walls are extremely thin. I was there on vacation and shouldn’t have had to whisper to my other guests. After another apartment complained about noise coming in a general direction, an employee from the hotel stayed outside our hallway for a couple hours late in the night which I found odd.
於 2023 年 1 月住了 4 晚
Office 於 2023年3月16日的回應
Dear Samantha, thank you for taking the time to leave us some feedback, this does help us improve as a business. We are glad to hear that you enjoyed your apartment, however we regret that your experience was less than exceptional. If you would like to discuss this in further detail please feel free to contact us. Kind Regards.

6/10 一般

Joanne

商務旅客
不滿：整潔度
於 2023 年 2 月住了 2 晚
Fadil 於 2023年4月11日的回應
Dear Joanne, thank you for taking the time to leave us a review, your feedback is important to us as it assists us in improving our services and facilities. If you would like to discuss anything about your stay please feel free to contact us.

10/10 優異

JOHN

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Loved it! We’ll stay there again.
Office 於 2023年3月16日的回應
Dear John, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Imperial Court Suites. We hope to see you again in the future!

8/10 不錯

Joubert

伴侶同遊
讚好：整潔度和住宿狀況
Location, value, ease of checkin etc
Office 於 2023年3月16日的回應
Dear Joubert, thank you for taking the time to leave us a review. We are glad to hear that you had a pleasant experience with us. We hope to see you again in the near future.

10/10 優異

JOHN

伴侶同遊
讚好：整潔度和住宿狀況
Loved this little room. Would come back.