外觀

棟樑酒店的評價

4 out of 5
棟樑酒店
19 Brent Street, London, England

評價

8.6

優異

10 分評分,優異;151 則評價中有 83 則" "
8 分評分,不錯;151 則評價中有 41 則" "
6 分評分,一般;151 則評價中有 17 則" "
4 分評分,欠佳;151 則評價中有 9 則" "
2 分評分,很差;151 則評價中有 1 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

微笑 (hong kong)

讚好:職員與服務和客房舒適度
不滿:住宿狀況
交通極不方便,早餐差
酒店出距市區太遠,從市區地鐵入須乘15-20分鐘地鐘,到站再行約15分鐘才到。如下雨天或寒冷會做成不便。出地鐵後問路往酒店不容易找到知酒店位置的人。 早餐全是簡單的凍食。 但房間大,床也舒適,員工也熱情

10/10 優異

Daniel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月18日的回應
Dear Mr Harris,Thank you for your another visit and review.It is a great pleasure for us to host you and we are looking forward to your next arrival.Kind regards

10/10 優異

Stephen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Front Office Manager 於 2023年12月26日的回應
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 優異

Stephen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2023年12月26日的回應
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 優異

Sara

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Front Office Manager 於 2023年12月5日的回應
Dear Sara,Thank you for reviewing The Pillar Hotel. It is a great feeling for us to know that you enjoyed your stay and gave it the highest possible mark. We are hoping to see you again, soon.Kind regards

10/10 優異

Sara

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年12月4日的回應
Dear Sara,Thank you for your kind review after your stay at The Pillar Hotel. It is a great news for us to learn that you enjoyed your stay. We are hoping to see you again, soon.Kind regards

10/10 優異

Stephen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Front Office Manager 於 2023年11月6日的回應
Dear Mr Beasly,Thank you for taking your time to review The Pillar Hotel London. It's a great news for us to learn that you enjoyed your stay thoroughly. We are looking forward to your next visit.Kind regards

10/10 優異

Joel

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a lovely stay. Clean and nice and convenient location. Would definitely stay again.
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年11月6日的回應
Dear Mr Moskowitz,Thank you for visiting and reviewing The Pillar Hotel London. We are glad to learn that you had a great stay overall and highlighted our housekeeping department. We are looking forward to hosting you again in the future.Kind regards

8/10 不錯

Glenda

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月30日的回應
Dear Glenda,Thank you for your kind review following your stay. We are looking forward to welcoming you back at The Pillar. Kind regards

10/10 優異

Isaac

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Front Office Manager 於 2023年10月30日的回應
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

10/10 優異

Isaac

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚
Front Office Manager 於 2023年10月25日的回應
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

8/10 不錯

Frederick

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Front Office Manager 於 2023年10月23日的回應
Dear Frederick,Thank you for your recent stay at The Pillar Hotel. We are pleased to learn that your stay was pleasant. Our team is looking forward to welcoming you back anytime!Kind regards

10/10 優異

Aaron

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月13日的回應
Dear Mr Lieberman,Thank you for your recent stay and for leaving us a review. We are glad to hear that you enjoyed your stay and looking forward to hosting you again. Kind regards

8/10 不錯

Leah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really quaint and nice. Friendly service. Nice lounge and tea room.
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年9月15日的回應
Dear Leah,Thank you for staying with us and leaving a nice review. Positive feedback is what motivates our team the most. We are looking forward to hosting you again!Kind regards

10/10 優異

Kristjon

讚好:整潔度、職員與服務和住宿狀況
Liked everything
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年9月19日的回應
Dear Kristjon,Thank you for staying at The Pillar Hotel London. We are pleased to hear that you enjoyed the whole experience. Hopefully we will see you again in the near future.Kind regards

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent hotel kosher breakfast
於 2023 年 9 月住了 2 晚
Front Office Manager 於 2023年9月11日的回應
Dear Guest,Thank you for staying at The Pillar Hotel London.We are glad to learn about your satisfaction and looking forward to your next visit.Kind regards

10/10 優異

Jason

於 2023 年 8 月住了 1 晚
Front Office Manager 於 2023年9月27日的回應
Dear Jason,Thank you for choosing and reviewing The Pillar Hotel London. We are glad that you enjoyed your stay and looking forward to your next visit!Kind regards

10/10 優異

Michael (Los Angeles)

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent stay. Nicest kosher hotel in London. Plenty of parking and easy access to public transportation. Just up the street are numerous eateries. Lots of kosher options in the area and synagogues. Kosher breakfast is not included with the Expedia rate and is 20 pounds PP daily.
於 2023 年 8 月住了 5 晚
Front Office Manager 於 2023年9月1日的回應
Dear Michael,Thank you for your recent stay at The Pillar Hotel London. Hosting you was a pleasure for our whole team and we are looking forward to seeing you again!Kind regards

10/10 優異

Michael (Los Angeles)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Pillar Hotel is by far the best kosher hotel in Northwest London. Located along several bus routes, traveling around is very easy. The Hendon Underground stop is a close ten minute walk. The hotel offers a kosher breakfast. This is not included when booking through Expedia. Breakfast is 20 pounds PP daily. Better to walk up the street one of the local kosher eateries. The hotel offers no other meals, not even Shabbat. They will set up a fridge for you as well as a hotplate and place settings, but you must provide your own food. Parking is plentiful, the property quiet and idyllic and the staff very helpful and friendly. An excellent stay overall.
於 2023 年 8 月住了 1 晚
Front Office Manager 於 2023年8月29日的回應
Dear Michael,Hosting you was a great pleasure for all our team and we are flattered to receive such compliments. They give us motivation to improve our standards even further. We are looking forward to your next stay at The Pillar!Kind regards

6/10 一般

真實旅客

家人同遊
讚好:整潔度
不滿:客房舒適度
於 2023 年 8 月住了 6 晚
Front Office Manager 於 2023年8月29日的回應
Dear Guest,Thank you for your stay at The Pillar Hotel London. We are glad to learn about your overall satisfaction. If there are aspects which might have been better, please do not hesitate to send your detailed feedback via the Expedia messages.Kind regards

6/10 一般

Nanette

於 2023 年 8 月住了 3 晚
Front Office Manager 於 2023年8月11日的回應
Dear Nanette, Thank you for your recent stay at The Pillar.We are glad to see to you were overall satisfied, but the mark '6' also indicates there is a certain room for improvement. We will appreciate if you could message us a detailed feedback via Expedia message centre.The Pillar Hotel is looking forward to hosting you again.Kind regards

8/10 不錯

Kevin

於 2023 年 6 月住了 8 晚
Front Office Manager 於 2023年8月10日的回應
Dear Kevin,Thank you for staying at The Pillar and leaving that review. We are delighted to hear that you enjoyed your stay and will strive to improve our services even further.Kind regards

10/10 優異

Arlene

於 2023 年 6 月住了 5 晚
Front Office Manager 於 2023年8月10日的回應
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

10/10 優異

Arlene

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 5 晚
Front Office Manager 於 2023年8月11日的回應
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

6/10 一般

Pamela

多人同遊
讚好:整潔度、職員與服務和住宿狀況
I was not aware that it was a kosher hotel which meant that I could not have a barrista coffee on Saturday. I did not feel a cold breakfast was worth £20. On my second day I went into Hendon to get a hot meal and proper coffee
於 2023 年 6 月住了 1 晚
Front Office Manager 於 2023年8月11日的回應
Dear Pamela,Thank for staying at The Pillar and leaving that review.Our hotel is kosher friendly, but Guests from all over the world are welcome to visit and we are receiving an excellent feedback from them regularly.The breakfast at The Pillar offers a rich selection of buffet items with Kosher deli positions amongst them, as well as artisan pastries and fresh juices. We are sorry that despite all positives, we were not able to make you fully satisfied from your stay. The Pillar Hotel is hopeful to see you again in the near future and our staff will do their best to improve the ultimate rank.Kind regards

10/10 優異

Sandra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful haven in North London
Beautiful quiet haven. We spent some time in the courtyard, the beautiful weather was perfect for it. The staff were extremely friendly and accommodated an early check in as we were tired from travelling and arrived early in the morning. This was really appreciated. It is within 30 minutes of Luton airport and 20 minutes to Ally Pally and 5 minutes walk to the Underground so ideal for a short stay. There were plenty of bars and food places within a 10-15 minute walk. It is located withinin a beautiful area of London. Would highly recommend for a quiet few days away.
於 2023 年 6 月住了 1 晚
Front Office Manager 於 2023年8月10日的回應
Dear Sandra,Thank you for your stay at The Pillar Hotel.Our Team is always giving their best and it is a great feeling to read such a review afterwards.The Pillar Hotel is indeed a greatly located place with excellent facilities and links and we are happy to hear that our Guests have similar impressions.We would love to have an opportunity of hosting you again.Kind regards

10/10 優異

Adam

讚好:整潔度、職員與服務和住宿狀況
We stayed at the Pillar for 1 week. Great experience.
於 2023 年 5 月住了 7 晚
Front Office Manager 於 2023年8月11日的回應
Dear Adam,Thank you staying at The Pillar and leaving the review.Hosting you was a pleasure for us and we are looking forward to welcoming you again!Kind regards

10/10 優異

Michael

於 2023 年 4 月住了 2 晚

10/10 優異

MENACHEM

讚好:整潔度、職員與服務和住宿狀況
Very nice stay
於 2023 年 3 月住了 2 晚

10/10 優異

malkah

多人同遊
讚好:整潔度、職員與服務和住宿狀況
The property was very unique as the building was built around 1893 so the courtyard and the outside and certain structures held that beauty, while the rooms were clearly updated with modern bathrooms and beds and flooring. The beds and pillows were extremely comfortable. We had a fridge in our room too. We would definitely stay here again!
於 2023 年 3 月住了 2 晚

8/10 不錯

Deborah

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 3 晚

8/10 不錯

Oren

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 4 晚

10/10 優異

Kenneth

10/10 優異

Shoshana

讚好:整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

6/10 一般

Michael

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Decent hotel
Decent hotel. Depends what you're looking for. In a very residential area. Not a lot of activity in the area. A very good location if it is important to be near kosher facilities and synagogues. If you into touring in London - a bit out of the way. Rooms are somewhat spartan. A beautiful building and very nice grounds.
於 2022 年 9 月住了 4 晚
Front Office Manager 於 2023年8月11日的回應
Dear Michael,Thank you for staying with us and sharing your feedback.We are delighted to see you highlighting our peaceful atmosphere and great location with links to the Jewish Community landmarks. We are looking forward to seeing you again at The Pillar!Kind regards

10/10 優異

Ali

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place , very good memory . Staff great.
Very impress with the hotel , cleanness , service and location.
於 2022 年 7 月住了 2 晚
Front Office Manager 於 2023年8月11日的回應
Dear Ali,We are grateful for your stay and such a favourable review. Our Reception and Front Desk teams are always ensuring maximum standard and comfort is provided to every Guest. Top mark reviews are motivating us to continuous improvements.We would be honoured to host you again at The Pillar in the near future!Kind regards

4/10 欠佳

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Beautiful hotel, uncomfortable with other patrons
This is a beautiful hotel and the rooms are wonderful and comfy. The staff are top notch as well. The reason for the lower rating is perhaps something the hotel may not have much control over, but that is very noticeable. I love going learning about different cultures in my travels. It is clear that this hotel is also connected to a Jewish community organization which I think is wonderful. I just wish that the other patrons helped us feel more welcomed. At breakfast, my wife and I were often stared at by other patrons or looked down upon.
於 2022 年 7 月住了 2 晚
Front Office Manager 於 2023年8月11日的回應
Dear Guest,Thank you for staying at The Pillar Hotel.We are delighted to see that you enjoyed our facilities and interaction with the staff. At the same, we are extremely sorry to hear that there was a reason which has eventually disfigured your stay and led to a lower review score. Please rest assured that everyone is more than welcome to stay at The Pillar Hotel, regardless his national or religious allegiance.We are hoping to see you again at The Pillar anytime soon!Kind regards

10/10 優異

Mark

於 2022 年 7 月住了 1 晚

8/10 不錯

Louise

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel with character
Lovely hotel in a central location. Very nice garden to relax in.
於 2022 年 6 月住了 1 晚

8/10 不錯

Samuel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 5 晚

8/10 不錯

Margaret

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚

10/10 優異

JEFFREY

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a very nice hotel in Hendon. The rooms are very nicely done with comfortable beds, very nice bathrooms, and good climate control. There is a nice kosher breakfast served daily in the lounge. The staff are helpful and polite.
於 2022 年 4 月住了 10 晚

8/10 不錯

S

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 1 晚

8/10 不錯

Ilana

伴侶同遊
不滿:設施服務
Very clean updated and comfortable room Convenient location for our kosher needs pleasant staff
於 2022 年 3 月住了 3 晚

10/10 優異

William

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 4 晚

4/10 欠佳

ramin

商務旅客
Overestimated
They call it 4 stars hotel but looks like they are charging only like a 4 stars Understaffed and tiny rooms
於 2021 年 11 月住了 2 晚

10/10 優異

Ivan

於 2021 年 10 月住了 7 晚

4/10 欠佳

David

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
於 2021 年 9 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
staff very helpful and had all the amenities i needed
於 2021 年 7 月住了 2 晚