Hispaniola 5 Stars Hotels

"Staff was friendly, rooms were clean. Food was great. Highly recommend "

"This place was amazingly beautiful! It’s very close to the airport and bávaro adventure park. The beach was incredible! The sand is so powdery soft it feels like flour! The food was really good and so were the alcoholic beverages! My only complaint would be that nothing was on time as I guess they run on “island time.” Also, there hot tub is not actually a hot tub lol which was disappointing because when the clouds covered the sun and there was a breeze it was cold. "

"Well kept property, great staff!"

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your satisfaction drops significantly. The concierge encourages you to text them 24/7, but in reality, those messages often go unanswered unless you’re buying something. Service overall felt slow, and many staff members appeared undertrained and barely spoke English. On the positive side, the waterpark was great, the food was decent, and the Brazilian steakhouse was excellent for a Dominican resort. However, making reservations at the two restaurants that required them proved nearly impossible. Overall, the resort feels poorly managed."

"The Family suite was tiny and worn out so was The family suite that my brother‘s family got. My son, however, took a suite with a king size bed, which was definitely more up-to-date. The grout in the shower tiles was dirty and missing. The resort has signs on the toilet not to put toilet paper in it. That’s a hard habit to break when you’re an American that is used to flushing toilet paper down your toilet bowl. My kids clogged the bowl twice in the first day with minimal toilet paper and the resort took more than five hours to fix that. The smell lasted until the next day. It was great, I’ll. On the fifth day they clogged it a third time with just plain urine, amazing. The food and service in the à la carte restaurants was pitiful. They are not trained how to wait tables. They were handing us plates to pass around the table. In the Italian restaurant, they only allow you to order one appetizer and one main course. You have to choose between pasta or meat or fish. It was very limiting and at the end it wasn’t even worth the time waiting. We developed a system where wekept our restaurant reservations (which were almost impossible to make since there was no availability, even though when you get to the restaurants, there’s barely anyone in there), but would go to the buffet before dinner because we knew that the sitdown restaurant was probably going to suck and we were right every time. If you’re on a very tight budget, there is a value here but we will not be returning"

"We had an amazing time here at excellence everything was perfect. The service was great. The room was always clean and tidy. The staff was extremely helpful, friendly and attentive. The amenities for excellence club members was fantastic. We will be returning soon! "

"It was everything we needed! Great hotel The only thing I didn’t enjoy was the wait times for the restaurants as you couldn’t book most of them- we waited almost 2 hours for a sitting on one day! "

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "

"Great place for families with kids "