BEWARE OF SCAMMER
I would not recommend Casa Ulsa. You get what you pay for, and our experience was extremely uncomfortable.
We followed the check-in instructions and screenshots they provided, yet somehow we were accused of “unregistering” the TV and AC. I have never stayed anywhere that requires guests to register through their phone just to use the TV and air conditioning. When I told the host it showed as unregistered, she immediately said I would have to pay to register it again and already had a payment link ready. Felt like a scam from the start.
Communication was also difficult. They said they don’t communicate through Expedia, but without Wi-Fi, I had limited ways to contact them. They were upset that we arrived early, yet didn’t send the check-in instructions until check-in time.
The worst part was the host repeatedly coming to our room, banging on the door and acting hostile, reeked of cigarettes; over the payment. We told her we would pay but that the situation was making us uncomfortable. I explained that I was very anxious and asked her to please leave the room. Instead, she started screaming, “I’m not giving you a refund!” even though I never asked for a refund.
She also claimed she doesn’t live there, yet she was at the pool with guests right next to our room.
The entire experience felt hostile, uncomfortable, and suspicious. I recommend documenting every instruction, message, and payment if you stay here. Definitely not worth the stress