Shangri-La Hotels and Resorts Gusu District hotels

"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere. What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest satisfaction. Highly recommend this hotel for its **prime location, pristine rooms, and thoughtful service**. I’ll definitely stay here again on my next visit to Suzhou! "

"Good price good service "

"Beautiful rooms, helpful support from staff, excellent breakfast. "

"The stuff are friendly, privide me with all information."

"Good quality, new rooms and friendly, professional staff. Has a nice garden too. One of Suzhou's best!"

"it’s not five star hotel "

"There is a bakery on the first floor of the lobby which was very convenient for early mornings. There was a washer dryer but the drying takes 3 hours and it's not very sanitary because other people were able to put their laundry together with our laundry. The bathroom facilities were good and so was the bedroom. The staff were really helpful and assisted us with every question we had. Overall, we enjoyed our stay."

"Room facilities are good. Not far from metro station. "

"The hotel is closed to Guanqian Street which pretty much a night market street. There are several metro stations within walking distance so it's easy to move around the city. Staff were friendly and the checkin process was pretty fast and easy"