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"Everything you need in one spot. The lagoon on this property is awesome. It has turtles, rays, fish and more coming in from the ocean that hang out while you play in the water. There were shops on the property, but more affordable shops and restaurants down the street, so rent a car if you plan to leave the resort. Staff were friendly too. "

"Balcony chair webbing was ripped open. There were tears in the drapery lining, Fridge and ice bin were in the bathroom > unpleasant double duty for bath vanity. NO MICROWAVE! The toilet/bathtub room was as dimly lit as a 15 watt lightbulb. The bathroom exhaust system wasn't working leaving the room soaked with moisture. The towel rack above the toilet had large areas of rusty bare metal. The grunge factor was everywhere. Upgrades have been done with new paint and tile but done on the cheap with unskilled labor. Tile corners were rough. Overpaint on doorknobs and towel hooks. Ceiling light by balcony door looks like it has been there since the 1970s. The very small desk area was directly under the TV. Power outlet on the desk lamp was so worn out a power cord would not stay in contact. The next closest power outlet was 8 feet away under the small table, or, it was in the mishmash of cords behind the desk that served the cable boxes. Wi-Fi was inconsistent and kept disconnecting. And after a power failure it never came back before we left. Why wasn't the hotel's system better surge protected? The noisy bar had an entertainer that thought distorted volume made up for lack of talent. The bar's Mai Tai was the worst EVER. I bottled cocktail would have been better. It tasted like canned orange juice. I ordered two Mai Tais and a French dip sandwich to go. Mai Tais were made right away. The drink ice had melted before the sandwich was served... with no dip sauce or napkins."

"Beautiful hotel! Staff were very friendly "

"NEVER EVER HERE AGAIN"

"The day after the Kona Low storm the open lobby was available for a wonderful hot breakfast. The staff were all very attentive and friendly, even though everything around them was affected. Our room was on the mauka side and the view in the morning was lovely. Quiet and well-kept, would definitely stay again"

"Given that our stay was the week of a horrendous storm the staff were friendly and courteous. Housekeeping provided great service with friendly attitudes. Hotel providing guests with breakfast and dinner was a very generous offering. Thank you!"

"Nasty shower. Dirty room. Staff was nice though…"

"Simply superlative in every aspect (room, staff, amenities). It’s 5 star luxury with an unpretentious chill vibe. Perfection! "

"Beautiful beach! Enough lounge chairs. We used the cabanas two days. Food and drinks are good. Any issue you needed help with was immediately taken care of. Did not like that one guest had two big Doberman dogs on property off leash. The energy was a little scary also. We turned around and didn’t use the hot tub that night. "