4/10 Poor
Sally S.
12 Nov 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Inaccurate description, difficulty with appliances
The property has potential and a great location, but we encountered unresolved issues.
The boiler went out, leaving us without hot water for an evening. I have young kids and they were pretty dirty, so this was a big inconvenience. I was asked to reset the boiler myself with daunting tools because they declined to send maintenance. The shower was gross, with a moldy cloth curtain and a broken shower head that sprayed everywhere. We could not run a hot bath without also turning on the shower. Since there was a washing/drying machine, we packed light--the washing machine immediately returned a broken door error. Maintenance advised me to hold the door closed to start the cycle, which occasionally worked, but the washer/dryer only washed and did not dry. This was a huge inconvenience as we ran out of clean clothes. When I asked for a refund for this inconvenience, the property manager blamed me for breaking the door and said he was doing me a favor by not charging me. This was such an incredible shock and let down that they'd stoop to this level.
The property is advertised as having a hidden garden. The patio was overwhelmed with all dead plants everywhere - it was a sorry site and we spent no time out there.
There were no extra trash bags so we had overwhelming trash. The stove is induction and super hard to use; instructions were not sufficient. The internet rarely worked.
If you stay here, do so going in with eyes wide open - it isn't all it is represented to be!
Sally S.
Stayed 6 nights in Oct 2024