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"Great Experience"

"They advertise breakfast but wasn’t included "

"The hotel itself and its staff are excellent—exactly what you would expect from a Hyatt property. Unfortunately, the parking operation is a complete contradiction to that standard. The valet and parking attendants are consistently rude, unprofessional, and unnecessarily confrontational. Simply trying to get picked up in front of the hotel turns into an argument. Instead of a smooth guest experience, you’re forced to either deal with attitude or walk out to the street and navigate active traffic just to avoid the hassle. What’s even more frustrating is the hotel’s response. When this issue is raised, management deflects responsibility by saying the parking company is a third party. That may be true contractually, but from a guest perspective, they are representing the Hyatt experience—whether the hotel acknowledges it or not. This disconnect between the hotel’s quality and the parking experience is significant and needs to be addressed. It’s disappointing to see such a well-run property allow an outsourced service to damage its reputation."

"Pool area was a lil small, but the overall hotel is Great. "

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."

"Clean room. Room didn’t smell bad. Air conditioning was working well and wasn’t loud. Beds were very clean and comfortable. Coffee and water was in the room for free. Staff was very friendly and accommodating."

"Wonderful stay. Front desk, housekeeping, and room service all polite and amazing. 💕. I had left my diamond ring and they found it and held it for me. So grateful. Pool was very clean , had some ants around the chairs but no biggie. The pool bar is only open on the weekends. I enjoy my stays here. "

"On arrival, I stood at the counter for about 5-8 minutes with awkward silence and no acknowledgment from the person behind the desk. When we went to our room, the air conditioning wasn’t working- we went down to the desk to talk to someone about it - the phone in the room wasn’t working so we couldn’t call down. She let maintenance know and said someone would be up. We waited an hour and no one came so we went back down to the desk. Someone else was working at this time- he said he told maintenance about the problem 2 days ago- he moved us to a room on the first floor-this room had air. The room was poorly maintained. The hotel has three guest washers and dryers and they are all out of order. The breakfast was as it is in all the less expensive hotels. With so many options of less expensive hotels on the beach, I would go elsewhere and will not be returning to this one. There is no “hospitality “ from the workers, the hotel rooms are run down and obviously need decent maintenance. The lobby is bright and clean but deceiving for the rest of the hotel"

"This was such a wonderful experience from the booking, checkin, ambiance, the staff, and the peaceful rest that I received. I will definitely share with friends and plan to return."