Phoenix American Family Fields of Phoenix Hotels

"I didn’t have breakfast "

"Everything was satisfactory and clean the way it should of been."

"We stayed here last minute on a Saturday night. The two queen beds only had one very thin pillow each, the beds had very thin sheets with no blankets, toilet broke after the first use, could not get the shower to turn on, bathroom door did not close at all. I think the only positives I have for this place is that the bed was clean, they provided extra towels when we asked, they had a nice little pool for my kids to use, the AC worked and maintenance did come out to look at the toilet right away. We took a chance and went on a little adventure staying at this hotel… one we will not be doing again!"

"it was horrible! every thing about the room was bad it looked like it did not get cleaned in weeks!!!!!"

"The first room was in terrible condition: holes in the walls and floors tha felt like they would cave in. Moved to a new room… no better trash on the floor and under the bed, ripped bed lining, old game pieces in corners, and blood on the comforter. The manager assured me I would be refunded with no penalty through Hotels.com, so I booked another hotel. Despite manager approval and documented issues, the hotel’s back office denied the refund. I ended up charged for two bookings over $300 each. Very disappointing experience and poor accountability."

"Yes "

"We arrived and checked in fine. There were drug addicts surrounding the place. The pool was DIRTY. And open to the street for the people on drugs and doing drugs to watch. After checking I noticed the door didn’t close or lock properly so we had to move rooms. The staff was nice but the gave us keys that were not activated so it made the transition super frustrating . In the the middle of the night in the new room there was noises coming from someone trying to enter the door! Over and over to where I had to get up and be brave and look out the window and say hello??? The water both days were FREEZING I was shivering in the shower. On the last day and check out day it was magically warm! 0/10 do not recommend"

"Wonderful staff, clean room and facilities. Food was good and coffee strong! Loved it."

"No extra pillows or blankets "