Phoenix American Family Fields of Phoenix Hotels

"We arrived at the hotel around 1 AM after a four-hour flight and were exhausted. When we pulled back the bedding, we discovered the sheets were filthy. There were what appeared to be blood stains and dirt on the bedding (I have photos). This is completely unacceptable and frankly shocking. Clean bedding is the most basic expectation of any hotel stay. Finding stained and dirty sheets immediately raises serious concerns about housekeeping standards and whether the room was properly cleaned at all. The only reason we didn’t immediately leave the hotel or escalate the situation with the front desk was because it was the middle of the night and we were exhausted from travel. Under normal circumstances we likely would have walked out and found another hotel. This experience was extremely disappointing, and management should be aware that something like this should never happen. I would appreciate someone from management contacting me to address this issue."

"Bed was great otherwise the place is a dump I’ll never stay there again at any price "

"Horrible experience, building is super old smells bad, cero maintenance, bed blanket had holes all over the place due to cigar burns, the room smelled bad"

"This place is, one the whole, a dump. The location is sketchy. The facilities are quite run down. Our toilet seat was broken. The "gym" had no water, no towels, no wipes and no remote for the TV (which could not be manually operated). It DID have a weight bench, but there were NO WEIGHTS. :| Best of all? The front desk staff told us they would NOT provide bedding for our sofa bed (which we had paid for). Sorry, but a bare mattress in a sofa does NOT equal a "bed" until you make it up. After I guilted the night clerk into stripping a bed from an unused room, he kindly pointed out that the "fine print" on the website makes this B.S. policy clear. :\ On the bright side, the shower was new-ish worked really well and the breakfast/breakfast area were better than expected. Avoid. Not worth it, peeps."

"It was very good "

"Good staff"

"It was exactly what I paid for. Not staying there again"

"Im a single women traveling alone and I felt very safe knowing I was in a gated area. My AC was cold and my bed was comfy. I would stay again."

"Sink leaking , shower leaking. Asked for an extension so I didn’t have to switch hotels and the clerk at the desk reserved the wrong day! Worst service for a less than mediocre stay."