Cornwall Pet-friendly Hotel

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Great hotel, in a great location. Staff very friendly and couldn’t do enough to help when asked. Food in both restaurants was lovely."

"This hotel was very uncared for. Reception had a horrible smell, the rooms were very run down, boiling hot with broken radiators, and absolutely NO hot (or even warm) water! The windows were filthy so the lovely sea view was ruined I would not stay again"

"Amazing time here. How on earth this is just a 3 star is beyond me. Staff, acomadtion and food was amazing!"

"Perfect stay . Staff lovely ,location and restaurant/bar perfect ."

"Lovely evening meal and tasty breakfast. Friendly staff, clean and comfy room "

"Great food and fantastic staff in Michaela and Bryony. Will stay again."

"As always the staff at the OYO Newquay are the reason I regularly stay here. They are very professional and personable, diligently solving any issue a guest may have. HIGHLY RECOMMENDED!"

"Gymn and facilities excellent. Very friendly reception upon arrival and we asked for a quieter room and were provided with that. Left alone until we went out each day and room replenished and clean when back."