Select Comfort beds, in-room safe, individually decorated

Reviews of Prince Regent Hotel Excel London

3 out of 5
Prince Regent Hotel Excel London
361-363 Prince Regent Lane, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 422 out of 1003 reviews" "
Rating 8 - Good. 376 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kalvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was in a building across the road and not the main hotel it was above a very busy grocery shop and a extremely busy noisy road, I did not get any sleep at all. My car was broken into. I booked this hotel for specifically safe car park, but there was no space and was pushed into leaving my car on the road, assuring me if was safe. The staff there did not show any concern other than offering tape to patch the damage . They didn't even offer any sort of consolation. They knew they were in the wrong but decided to avoid taking blame in a way by staying silent when it was their fault for not having space in their car park. The bed had tiny hairs on it and in it including pubic hairs which put me right off and I avoided laying directly on the bed. I basically slept on the duvet. The buses, trucks and the noisy shop were a nightmare. The tap in the shower was not working properly, at one point the water went completely off, then I moved the tap around and it started working again. Lucky I checked this before getting in, in the end I didn't have a shower. My stay was terrible from start to finish. Never again I will stay here if I can help it. Hot room, no air con and if you open the window for cooling, the noise is diabolical, you might as well sleep on the pavement outside.
Stayed 1 night in May 2024

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain
Stayed 1 night in May 2024
Response from Sajid on 15 May 2024
Thank you for your review

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Convenient good transport links and good value
Stayed 1 night in May 2024
Response from Sajid on 9 May 2024
Thank you for your review

10/10 Excellent

Franzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall great experience! The hotel room was nice and clean and the service exceptional. Will surely come back!
Stayed 2 nights in May 2024
Response from Sajid on 7 May 2024
Thank you for your review

10/10 Excellent

Umme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here at the Prince Regent Hotel and will definitely be coming back!! The location was perfect with the train station a walking distance away, the hotel staff were very helpful and accommodating. I can't recommend this place enough!!
Stayed 1 night in May 2024
Response from Sajid on 7 May 2024
Thank you for your review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Friendly staff and easy check in
Stayed 1 night in May 2024
Response from Sajid on 7 May 2024
Thank you for your review

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, was very clean and had all the amenities you require and close to transport to get to central london! Highly recommend
Stayed 1 night in May 2024
Response from Sajid on 7 May 2024
Thank you for your review

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be my second home when in London
Stayed 1 night in May 2024
Response from Sajid on 7 May 2024
Thank you for your review

10/10 Excellent

Charlotte

Stayed 4 nights in Apr 2024
Response from Sajid on 22 May 2024
Thank you for your review

10/10 Excellent

Gwynfor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys on reception were friendly. The room was warm, and soft mattress, a quiet hotel, a good shower and fast internet.
Stayed 1 night in Apr 2024
Response from Sajid on 29 Apr 2024
Thank you for your review

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sajid on 29 Apr 2024
Thank you for your review

10/10 Excellent

Chef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with garden
Stayed 1 night in Apr 2024
Response from Sajid on 26 Apr 2024
Thank you for your review

10/10 Excellent

JOSHUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed For Night Everything Was Perfect Got A Great Price To Will Def Be Staying Again Would Def Recommend !
Stayed 1 night in Apr 2024
Response from Sajid on 22 Apr 2024
Thank you for your review,

8/10 Good

Eduard

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sajid on 23 Apr 2024
Thank you for your review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff on reception that went the extra mile. Room was basic but comfortable. Good location with free car park.
Stayed 1 night in Apr 2024
Response from Sajid on 21 Apr 2024
Thank you for your review.We hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Sajid on 13 May 2024
Thank you for your review

8/10 Good

Melissa, New York

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to stay in London but not so much in a city this is a hotel for you. It was convenient to the rail that takes you to the heart of London and (not the underground tube) which I loved for my daily adventures. There were also convenient stores and food places nearby. The neighborhood had a suburb vibe which was nice and everyone was friendly.
Stayed 2 nights in Apr 2024
Response from Sajid on 17 Apr 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Lenge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sajid on 13 Apr 2024
Thank you for your review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, friendly and very welcoming. The hotel is very close to the docks and the exhibition centre. The room was clean and tidy and so was the bathroom.
Stayed 1 night in Apr 2024
Response from Sajid on 8 Apr 2024
Thank you for your review.We look forward to seeing you again.

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very cheap, staff are friendly and responsive, Hotel is clean throughout, location is good, free parking is very welcome The room was too small. The mattress was too small Those are the only negatives
Response from Sajid on 1 Apr 2024
Thanks for your review

2/10 Terrible

Junior

Stayed 1 night in Mar 2024
Response from Sajid on 1 Apr 2024
Thanks for your review

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very basic. It’s clean and the staff are nice but it’s not in a nice area and the hotel itself is very run down with lumpy pillows.
Stayed 1 night in Mar 2024
Response from Sajid on 25 Mar 2024
Thank you for your review.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room was clean and comfortable. Definitely would stay again
Stayed 2 nights in Feb 2024
Response from Sajid on 25 Mar 2024
Thank you for your review.

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sajid on 25 Mar 2024
Thank you for your review.

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful
Stayed 1 night in Mar 2024
Response from Sajid on 18 Mar 2024
Thank you for leaving us a review.We hope to see you again.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sajid on 18 Mar 2024
Thank you for leaving us a review.We hope to see you again.

10/10 Excellent

Sunmbal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stuff was very friendly and accommodating
Stayed 2 nights in Mar 2024
Response from Sajid on 12 Mar 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Mar 2024
Response from Sajid on 11 Mar 2024
Thank you for taking the time to leave us a review.We hope to see you again soon.

10/10 Excellent

leonardo

Travelled with family
Arrived at the hotel 9 am due to travelling from abroad, the staff managed to get us a room 5 hours before the normal check in. It helped a lot with our bag and time to relax a bit before heading out to O2 arena. Highly recommend this hotel
Stayed 1 night in Mar 2024
Response from Sajid on 11 Mar 2024
Thank you for taking the time to leave us a review.We hope to see you again soon.

4/10 Poor

Laura

Stayed 2 nights in Feb 2024
Response from Sajid on 21 Mar 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Lydia

Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

6/10 Okay

Adam

Business traveller
very average....
Very basic underneath the shiny outside .. Extremely unhelpful Not that close to excel
Stayed 1 night in Feb 2024
Response from Sajid on 26 Feb 2024
Thank you for your review.Your feedback will be passed on to the relevant team.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

Sidney

Stayed 1 night in Feb 2024
Response from Sajid on 26 Feb 2024
Thank you for your review.

6/10 Okay

Carmen

Travelled with partner
Liked: Staff & service
Value for money - clean, tidy, good customer service. The staff friendly and very polite.
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

2/10 Terrible

ANTHONY

Business traveller
Disliked: Room comfort
Nothing regent at all!
Given room on ground floor next to reception and busy main road. Unable to stay the night due to the noise from main road and reception. Mattress on bed was also of very poor quality - very uncomfortable!
Stayed 1 night in Feb 2024
Response from Sajid on 26 Feb 2024
Thank you for your review.Your feedback will be passed on to the relevant team.

8/10 Good

Land

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Opeyemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Worth the price
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Yahya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Check in was quick and the customer service was very good. The room was clean and the hotel is in a great location close the the DLR station
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and budget They through breakfast in so how good is that Free parking as well ace stuff
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Dhan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Ciprian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

zia Uddin

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff really couldn't do enough for us on arrival and where so helpful. Will be looking to stay here again if the need raises.
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for London City airport
I booked a single room in the annex for one night. Very comfortable, clean and well priced.
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
It’s amazing place
Stayed 1 night in Jan 2024
Response from Sajid on 22 Feb 2024
Thank you for taking the time to leave us a review.We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Shamilah

Stayed 1 night in Jan 2024
Response from Sajid on 21 Mar 2024
Thank you for taking the time to leave us a review.