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Reviews of The Coach & Horses

3.5 out of 5
The Coach & Horses
8 Kew Green, Richmond, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 319 out of 465 reviews" "
Rating 8 - Good. 126 out of 465 reviews" "
Rating 6 - Okay. 13 out of 465 reviews" "
Rating 4 - Poor. 5 out of 465 reviews" "
Rating 2 - Terrible. 2 out of 465 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beatrice

A tad expensive but otherwise very good
Stayed 1 night in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a visit to Kew Gardens, great atmosphere and service. Nearest tube 10 minute walk. Easy to find and on site safe parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful during our short stay. The pub/inn atmosphere was wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and beautiful. Very clean room , gorgeous dining areas .
Stayed 1 night in Apr 2024
Response from Coach and Horses Kew team. on 17 Apr 2024
Dear Ana, Thank you for your lovely comment. We hope to see you again,Kindest regards Coach and Horses Kew

10/10 Excellent

Nazanin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall fantastic stay
Stayed 1 night in Apr 2024

10/10 Excellent

EMMANUELLA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decor , very large rooms Large comfortable bed with extremely frieldly staf They were angelic , Alicia , Hanna , mandy and i didnt get all their names .we will be back as we felt very much at home . Thank you so much for looking after us during our stay .
Stayed 5 nights in Apr 2024
Response from Coach and Horses Kew on 11 Apr 2024
Dear Emmanuella. Thank you a million for your kind words. We hope to see you againKind regards Coach and Horses Kew

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in a great location, right on Kew Green. Staff were generally friendly. We didn’t eat there as we wanted to try one of the other options. Kew Gardens are an easy walk away as is the river.
Stayed 1 night in Mar 2024
Response from Coach and Horses Team on 6 Apr 2024
Ian, we are so pleased you enjoyed your visit to Coach & Horses (Hotel)!

10/10 Excellent

Claire

Friendly and helpful staff. Great breakfast.
Stayed 5 nights in Mar 2024
Response from Coach and Horses Kew on 17 Apr 2024
Dear Claire, Thank you for your lovely comments. we hope t see you again. Best wishes Coach and Horses Kew team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. Nothing was too much trouble. Parking at the hotel was a bonus in Kew. Breakfast was good plenty of choice. Would like to see toast and marmalade offered. Tea was served randomly from conventional pots to bags in the cup with no saucer? Seemed understaffed at times. However I would return as it has a very friendly atmosphere and very convenient.
Stayed 3 nights in Feb 2024
Response from Coach and Horses Team on 20 Apr 2024
Hello Victoria, thank you; we appreciate your feedback!C&H Team

8/10 Good

pete

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy,easy walking distance to Kew Gardens
A very comfortable room in a great location close to Kew Gardens. Great pub food and wonderful staff who were very attentive, friendly and kind. Lots of extra touches in the room with the coffee machine, variety of teas, cookie and fruit. A special mention to Alicja on reception…great customer service….Thank you Alicja.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mary

Stayed 1 night in Jan 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Coach and Horses Team on 20 Apr 2024
Rory, thank you so much for the positive review!C&H Team

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Weekend
Everything was fine. Nice hotel, friendly staff and good service. Location also perfect for us with Kew and Brentford fc so close by.
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Stayed 1 night in Jan 2024
Response from Coach and Horses Team on 20 Apr 2024
Jane, thank you so much for the positive review!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in Kew
Fantastic location, friendly and helpful staff. Can’t complain about a single thing. Ideal carpark. Beautiful hotel, great food. Very comfy bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Farrah E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was brilliant altho you can see small signs of wear And tear. The staff went above and beyond from the moment we stepped in to the moment we left. We plan to come back. Thank you very Much, A at reception and the rest of the team
Response from Coach and Horses Team on 20 Apr 2024
Farrah E, thank you so much for the positive review!C&H Team

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife's 60th Birthday
We stayed at the Coach and horses because we were visiting Kew Gardens. The entrance (Elizabeth gate) is only 5 minutes walk away. The staff are lovely, knowing it was the wife's birthday they left a card in the room for when we arrived. Very clean. The food was good. A bit noisy due to being in the flight path for Heathrow Airport. The river Thames is not far away and you can walk along the river into Richmond.There is secure parking under the hotel but spaces are limited. Definitely stay there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twixmas break
Lovely hotel - couldn't fault it. Staff exceptionally helpful and friendly. Excellent location. Comfy, clean and cosy room with very nice ensuite shower and minibar & hamper.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb all round. Great location, staff are really friendly and helpful, room was faultless, atmosphere in the bar was lovely, secure parking was a bonus, and great value too. First class, will be back!
Stayed 2 nights in Dec 2023
Response from Alan Morrison on 30 Dec 2023
Dear Mark, Thank you, kindly for your lovely comments. Have a wonderful 2024. We hope to see you again. Best wishes Coach and Horses Kew

10/10 Excellent

harriet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, lovely food
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alan Morrison on 24 Nov 2023
Michael, we really appreciate your positive review!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and the staff were very friendly and helpful. Close walk to Kew Gardens, great pub atmosphere downstairs and food.
Stayed 1 night in Nov 2023
Response from Alan Morrison on 4 Dec 2023
Dear Jessica, We appreciate your positive review of your recent experience with us!We hope to see you soon again. Kind regards, Coach and Horses Kew Team

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pub stay
Great room, friendly staff, especially Alicja who was excellent, and went out of her way to be helpful. Nice food in restaurant. Very good value and in a lovely location, short walk to Kew Gardens.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
What a perfect 1st stop for a visit to London! Kew Garden is a few steps away, lovely restaurants and all walkable. Very clean rooms! Staff, so helpful and friendly. Would stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was comfortable and very quiet. We were on the ground floor in a group of rooms whch are some way distant from bars and restaurants. The room was a good size and clean. The staff were very welcoming and helpfull. And the pub was good too!
Stayed 2 nights in Oct 2023
Response from Alan Morrison on 4 Dec 2023
Dear Nick, Thank you for these kind words, I'll make sure to pass on the message to the team. We hope to see you soon again. Kind regards, Coach and Horses Kew Team

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful on helping us with walking directions and bus services. Room was clean and comfortable. Right next to Kew Gardens and the pier to catch a boat to Hampton Court. One negative: Breakfast food was not very good. That said, would definitely recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Alan Morrison on 21 Nov 2023
Dear Jeffrey, thank you for your kind words and this wonderful review!We hope to see you soon again. Kind regards, Coach and Horses Kew Team.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Teo, Palo Alto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the place because we had a birthday party to attend to in the Kew neighborhood. Came right on time for the WC rugby game and Sunday roast. Already at the check in we got the “vibe” of the place. The positivity was overwhelming. We stayed in room 17 with the windows to the back. The room was spacious and the bed was king size and perfect. We stayed only two nights but could have stayed longer. The closeness to the path alongside river Thames, Kew gardens, Richmond etc was all an extra. Taxi ride to LHR was about 20min. We can highly recommend staying @thecoachandhorses Like they say you get a bang for your buck
Stayed 2 nights in Sep 2023
Response from Alan Morrison on 21 Nov 2023
Dear Teo, We are so happy to read such a great review! We hope to see you soon again. Kind regards, Coach and Horses Kew Team.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Really lovely hotel, friendly staff, clean and comfortable room, nice area, easy to get in and out of London from
Stayed 3 nights in Sep 2023

10/10 Excellent

Scott, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, especially Alicja, who was most helpful and welcoming! The two bartenders we met were also very helpful. The rooms were clean and comfortable.
Stayed 1 night in Sep 2023
Response from Alan Morrison on 21 Nov 2023
Dear Scott, Thank you for taking the time to let us know how we did, I'll make sure to pass the message to the team!We hope to see you soo again. Kind regards, Coach and Horses Kew Team.

10/10 Excellent

Deborah

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to be back and stay at the Coach and Horses
I do like staying at the Coach and Horses my second visit. It is in a great location and I found the staff are friendly, helpful and very welcoming on arrival and friendly as well on departure. My room was good as was the bathroom and all clean and tidy. Breakfast was also of a good standard and I enjoyed an evening meal of fish pie in the Library room followed by Sticky toffee pudding. Will be back to stay again. Many thanks to all the staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Myla

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect place to stay in Kew
This is our second stay at the Coach and Horses, and once again we found a pleasant, helpful staff, charming rooms and good food. And all walking distance to Kew Gardens and the Kew Gardens underground station! The beds are comfortable and the rooms are surprisingly quiet and peaceful for such a busy location! We highly recommend.
Stayed 5 nights in Sep 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
From start to finish, an outstanding stay. Location, facilities and staff all excellent. Far better than supposed high end chain hotels. Nothing was too much trouble shout out to receptionist (Alisha?)
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Stayed 5 nights in Aug 2023

8/10 Good

Alan

Travelled with partner
Liked: Amenities
Good for parking, very convenient for why we was there (access to Kew) very friendly staff
Stayed 2 nights in Aug 2023
Response from Erica & Alan Wiles & Morrison on 18 Aug 2023
Good evening, Alan. Happy Sunday. Thank you for your comments, we hope to see you again.Best wishes Coach and Horses Kew team.

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff at reception desk. Excellent food in restaurant Easy walk to Kew Gardens, tube station and bus Good sized room
Stayed 3 nights in Jul 2023
Response from Coach and Horses Kew team. on 8 Aug 2023
Dear Juliet,Thank you so much for your lovely review.We hope to see you again. Kindest regards Coach and Horses Kew team.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely characterful pub, comfortable and welcoming. The staff were very helpful and friendly. Our room was spacious and smart. So convenient for Kew. Would thoroughly recommend.
Stayed 1 night in Jul 2023
Response from Coach and Horses Kew team. on 8 Aug 2023
Dear Patricia, Thank you for staying with us and giving us an amazing score :) We hope to see you again. Best wishes Coach and Horses Kew team.

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

8/10 Good

Shirl

Stayed 2 nights in Jun 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend it. Food was excellent and staff went out of their way to make our stay there great! Everyone was friendly and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Emy C

Stayed 2 nights in Jun 2023

6/10 Okay

M

Stayed 1 night in Jun 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
We will certainly stay here again when we are in the area. The hotel faces onto Kew Green and is half way between Kew Gardens District line and Kew Bridge railway stations, with frequent buses and a night bus if required. Staff were friendly, helpful and efficient especially the lovely outgoing Polish receptionist (sorry we didn't catch her name). The room we had was on the 2nd floor at the front of the hotel, but the secondary double glazing cut out any road or beer garden noise perfectly. There was a very quiet and effective air conditioning unit and a lovely comfortable bed. The room and bathroom were very clean, as were the cups and glasses. The coffee machine worked well and the tea bags high quality. The fresh milk in the room fridge was very welcome, and there were a good variety of products in the mini bar. Breakfast was excellent with a variety of high quality products available and attentive, friendly staff. The bread was exceptionally tasty, but as it was crusty the knives struggled to cut it easily. That is perhaps our only complaint!
Stayed 2 nights in May 2023