"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort.
The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind boggling and just not necessary!! We had 1 good meal at al la cart and that was the filet at Le Gourmet, it was very good. I know it’s hard to feed that many people but I have been to a few all inclusive and food wise this was the worst. Cobá buffets is the worst of all, akumel is a little better, tequila buffet was horrible and telum was bad too. (Sorry to be so negative)
The transportation shuttles à la Mexican style were a bit challenging too. Sometimes waiting up to 40 min to get from one resort to the other.
Staff is awesome, they made us change rooms and all was taken care of, we had to get a bed for one of the kids it was there within 40 min. All that was great.
No real beach to say, not like other resorts, very rockey and sparse. "
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