U.S. Virgin Islands Spa Hotel

"Services are terrible at this hotel. It may be discriminated specfic type of perple. To some, it is extremely friendly with talking and explaining for 20 min. or longer while we were line up to check out for rushing to the airport at the time there were only two customers service representatives were available. When we checked in, they gave juice to almost all check in customers except us. I am not sure if it is discreminated or what! Hotel needs major change to qualify for all time five stars hotel status that is a long way to go. Simon"

"The property was very beautiful and looked exactly like it’s pictures. The bathrooms were clean. The water was hot and the air conditioner was arctic! The staff went over and beyond. Will definitely book again!"

"Great beach location"

"Everything was great!"

"All I have to say, shut down the hotel leave the beach and bar open and figure out what to do about the roaches and "

"Beach is great. Evening restaurant slow not enough staff. Hit and mosquitoes abound. Food average at best. No elevator The driveway where you check in was made for very small cars Parking near the main entrance was tough. There is really only one beach that you can use. The staff is great and do the best they can. Room ceiling fan made a clunk clunk noise. The room toilet was very small. The one beach was great."

"The room I stayed in was so tiny. I have never stayed in such a small hotel room before. There was no dresser and hardly any space to spread your things out. There was no way to block the light coming through the windows, even with the window coverings. It was noisy because the side gate was heavy and slammed when it closed, in addition to hearing everything else going on in the hotel. The staff was nice enough."

"Everything here was excellent, including the staff, the facilities, the room, the view from the room, the food in the restaurants, the pool, the available water toys (kayak, hobbies, ) and the very attention to details that convey that sense of luxury (ie the shampoo, the towel, the soap, the amazing bedding, etc). They are trying to keep the sargassum away with a barrier and partially succeeding at keeping it under control. The beach is relatively small and facing east."

"An earlier check in time would be easier for travelers. The restaurant is not always open for business in spite of their notice of hours of operation."