Cancun Yamil Lu'um Archaeological Zone Hotels

"Lovely view from our room"

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"El hotel en general esta bien los cuartos necesitan un poco de renovación en el area de los baños la comida esta muy buena el restaurante de mariscos esta muy buena las picinas son muy bonitas el bartender que se llama armando es muy amable y muy buen servicio ala hora de hacerte tus bebidas"

"Algunas areas ocupan reparacion Algunos empleados necesitan ser más serviciales Hacer upgrade algunas cosas en el hotel "

"Pros: The massage was excellent and easily the highlight of the stay. Staff were friendly and generally attentive, the nightly entertainment was enjoyable, and the excursion recommendations from staff led to some of the best moments of the trip. Cons: The arrival experience set the wrong tone. After a long travel day and completing check-in, we were asked to sit for a 15–20 minute conversation to schedule a membership sales presentation the next morning. It was framed as an orientation on resort amenities, which felt misleading. After hours of travel, we just wanted to get to our room. The first room had a strong chemical smell. We seemed to be the only ones acknowledging it and were offered air freshener and then an air purifier before ultimately being moved to another room within about 30 minutes. The second room still had an intermittent sewage smell coming from the bathroom when the AC wasn’t running heavily. In-room amenities were limited, and the room service food was unfortunately very poor. Food and cocktails across the resort were generally mediocre. The pools were also underwhelming—especially the Diamond Club pool, which is quite small. Because the property is built vertically, elevators are required to get around. Unfortunately, they were extremely slow and small, creating frequent bottlenecks throughout the day. Overall, the staff were kind and helpful when issues were raised, but several operational details kept the experience from feeling polished."

"Great ocean view, sixth floor. The pools were nice and clean. The hotel staff was very friendly and helpful. The food-buffet was awesome!"

"The whole property was beautiful except the room that we stayed at ,the owner is using expedia to get customers.And not taking care of the apartment properly. A lot of stuff broken in the rooms and not cared for."

"I got a family suite with terrance and lagoon view but our suite was on the way bottom and had no view just trees. During check in we waited outside the room for an hour having to walk back and forth for help because our keys did not work.The rooms were dated and staff were not very friendly. The food was terrible and the same thing was served every morning. Needless to say i paid more money to stay at the resort and it was awful andI will not be returning."

"The pool and beach view were amazing! Pool bar very slow and only had indoor breakfast but all was still good. Staff friendly and fun activites."