I recently stayed at Planet Hollywood Cancun and had a mixed experience. While the staff was truly amazing—always friendly and eager to help—the overall quality of our stay was disappointing due to several issues.
Unfortunately, the food did not meet expectations and, to our dismay, it made us feel quite unwell. This was a major letdown, as we were looking forward to enjoying the dining options.
Additionally, the condition of our room was concerning. It felt very run down, with noticeable mold in the shower and even little worms emerging from the cracks. To make matters worse, we found flies in the restroom, which added to the unpleasant atmosphere. The room also had a persistent mildew smell that made our stay uncomfortable.
Overall, while the staff's service was commendable, the poor food quality and the state of the accommodations left much to be desired. I hope the management addresses these issues for future guests.