搜尋孔托伊島度假村

「Great resort for families」

「客房装修一般，沙发床展开后床面不平，洗手间隐私不够，从客房可清晰看到淋浴间，个别服务人员工作不认真，没有按要求帮我们做餐厅预定」

「Overall my stay was great, I would definitely recommend and will stay at the property again. I like that most amenities were right at my fingertips and the resort was fairly easy to navigate. I was traveling with a group and some were on the family side, some were on the adult side, so it was very easy to meet up when needed and also venture into different activities than everyone else. I did get a massage and my therapist Diana was fantastic! I chose to get the massage on the beach and it was...

「The only restaurant that has good food was the Chinese restaurant and the waiter Gerardo is amazing he is the best, also Francisco the butler he’s really helpful and has great customer service. The pool attendant Marco doesn’t like to help the non-member guests. He is rude and only pay attention to the members so he can receive tips from them, he didn’t let me get any chair and didn’t want to open the umbrella he even gave popsicles to the other guest and even bother to ask the non-member...

「JC was great and provided excellent customer service. The staff was nice and courteous and the beach was amazing. Unfortunately our room was very outdated, The shower had a bad smell, the furniture was old, one one side of the bed had an outlet, and the sink area was too small.」

「Pros- staff was nice, pool was nice but hot, place was clean, checkin and checkout was fast. Room service was fast to order food but not very good. Beach was close and a lot cleaner than other beaches closer to Cancun. Cons- mostly only ate at the buffet because all the reservations were gone for the day early. Food quality was not good at the buffet. The pool snack bar constantly ran out of pizza, no nutella for the crepes… several times ice ran out at the bar. Pool bar closed at 6pm.....

「I was truly impressed with this property. My room was thoroughly cleaned and refreshed every day to a five-star standard. Housekeeping is clearly a top priority, and the attention to detail did not go unnoticed. Although it is a large resort, the property is exceptionally well maintained and staffed with enough employees to keep everything running smoothly. I would definitely choose to stay here again and highly recommend it to others」

「服务员好热情有礼貌，主题餐馆吃品好，就是我住的房间多故障，还有我建议电视收费系统需要使用密码，我孩子按了几次收费。」

「Nice resort. Very helpful staff. Property well maintained. The only issue is they serve the same food in the buffet every day so it’s easy to be tired of the same food.」