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"I view this hotel as a Beautiful Boutique Hotel that is in a wonderful location. I have stayed here before and I will stay here again!!! They are in the process of making some renovations, that are only going to enhance my future visits!!!! I checked in late, which was handled well. I like everything about this hotel, but the thing I like the most is the STAFF - everyone always willing to help and they do it with a SMILE!!!!! I will be returning to this hotel in a couple weeks before I return to America. This is a hidden GEM!!!!!"

"Excellent hôtel, staff, breakfast. Location perfect. "

"Staff very friendly and kind always willing to help you out. Hotel location very convenient and felt safe at all times . Super recommended hotel i will come back without a doubt . "

"Friendly staff and great accessibility of the hotel. "

"One of my best hotel experiences! Highly recommended!"

"We came as two families, we were very pleased with the hotel. The friendly service, cleanliness and helpfulness were top notch. If I come again, I will definitely stay in this hotel. The breakfast was also good. Thank you very much for everything."

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid out with plenty of storage. Tracy (the front office manager) went above and beyond. We were very impressed. You can see why the hotel runs so well. Front of house staff Yen was so lovely and helpful. This is a fantastic hotel, we will be back to stay again. "

"My family of four stayed at La Nueva for four nights. The staff was extremely hospitable in all aspects. Their concierge, Jimmy, coordinated with me weeks in advance and helped to plan great trips to Sa Pa, Ninh Binh and our eventual departure to Hue. He also helped to arrange a private driver and cruise to a much less crowded section of Ha Long. It all worked out perfectly. I really can't say enough about La Nueva's staff. The hotel served as a comfortable home base for seeing the northern part of Vietnam."

"Very polite and helpful front desk staff. They even escort me to my room. Quick check in and out. Big bed but the mattress is a little too soft for me. Clean and nice bathroom, quick Wi-Fi, kettle for hot water, small fridge, working safe box, available elevator., at the corner of the big road even in a small alley, free breakfast with basic food and drink. Price a little highher than others but acceptable. I'll give it a 5/5"